Swarovski Boutique Cherry Hill — Local services in Cherry Hill Township

I’ve been collecting Swarovski jewelry for years! This location is by far the BEST in NJ. I’ve experienced exceptional customer service from this location from both Jadiza and Michelle. There was some damage to a sentimental ring my husband purchased for me. It was covered under warranty but, both Bridgewater and Menlo Park Mall locations told me there was nothing that could be done. No explanation… no extra care… poor customer service. But, Jadiza at Cherry Hill assured me she’d run my concerns by Michelle and they’d help me with either repair or replacement of the ring. Not even 24 hours later, Michelle called me and said she ordered a replacement ring. I had another experience where I had a team member at Bridgewater order an extender for a necklace. The extender never came and I was told that it was out of stock. So I was left with a necklace that I couldn’t wear. I presented Michelle at Cherry Hill with the necklace and she confirmed the extender was out of stock… Michelle worked her magic and I left the store with the extender and was able to wear my necklace. The extra care / service shown at Cherry Hill (Jadiza & Michelle) will keep me coming back. I appreciate the customer care shown at the Cherry Hill location. I plan to only shop there and online from here on out....

I purchased a ring from this store in November for my birthday, unfortunately it got discolored in less than a year of purchasing it. The employee at this store exchanged it for me with a brand new ring-no questions asked. The second incident I had was with a new ring I purchased from a Swarovski store in India, the crystal for which popped out literally after a week of purchasing it. They told me they couldn't exchange it even though it hadn't even been a month and would have to ship it to the repair facility in a different city that would take 5-6 weeks to get back. I got this damaged ring to the Cherry Hill Swarovski store upon my return and the same employee exchanged it for a brand new ring. I've been purchasing Swarovski jewellery since over a decade now and if I was told nothing could be done about my damaged jewellery, I'd be greatly disappointed. I'm very thankful for this customer experience and will be going back to the Cherry Hill Swarovski store for all my future purchases and everytime I...

Poor customer service ‼️‼️‼️ My mother bought a $500 necklace from this store never wore it they use stickers as tags wen she took it out the box the sticky fell right off .She felt she didn’t need it cuz someone bought her one as gift so she took it back 4 days later. They told her she could not return the necklace and basically forced her to keep it all because the tag fell off which I believe to be insane. They make u buy things and u can’t return them so they basically force you to keep the item.Sad I don’t recommend anyone spend any money here not even for a gift cause you can not return it 500$ is a lot of money to tell someone they can’t return a item that was never wore still in the package in the box and everything. So they basically saying you can’t even try it on cuz the sticker (tag) is on it and once it comes off u are forced to keep it ‼️‼️‼️WE EVEN WANT AS FAR AS CALLING CORPORATE AND THEY WOULDNT REFUND THE MONEY😩 Sad‼️‼️DO NOT SPEND YOUR MONEY AT THIS...