Satin & Spice Lingerie Boutique and Novelty — Local services in Cheyenne

Was looking for some cute new outfits for when I make the 8-hour drive to surprise my bf for his birthday. Literally had to drive about an hour and a half to do this special kind of shopping, and Cheyenne happened to be the closest place to me that would have lingerie shops. My initial experience was welcoming. The place was clean and well organized. I was slightly disappointed that there wasn't much to choose from, but optimistic all the same as I had never been to this shop before. I asked what the policy was on trying things on. She was pretty vague and said it depended on the actual items I wanted to try on. I found a couple of things I thought I might like and asked if I could try them on as I'm fuller in the hips and smaller in the bust. She let me into the fitting room. I tried them on. Wasn't really in love with how either of them fit me. I told her that when she asked me what I thought when exiting the fitting room. I looked around and grabbed three more things to try on. She informed me that she would have to help me try on two of the things as they were corsetted. I bought a lot of lingerie, and that was a first for me. She wanted me to put the lingerie on over my clothes. She explained, "For hygiene reasons, anything that goes between your legs you have to put on over your clothes." I was wearing Jean shorts, but it really didn't matter because I needed to know how it fit me in the bust as that is where most things either work or don't work with me. I asked if I had to keep my shirt and swim top on also. She told me it was "to your comfort. Whatever is comfortable for you." Wasn't really expecting to whip the girls out, but I really don't want to buy something that isn't going to fit the way I need it to. She left the room so I could try the third item alone as it wasn't anything she would have to help with. She asked me if I liked either of the three. I told her that I really didn't like how they fit on me and I'd like to look at some other things. I asked her if she had a bathroom I could use. She said no. I told her that I would be right back after I found a bathroom to look at the things she had that were packaged in boxes. She told me there was a $25 fitting room fee because she would need to steam clean the things I tried on. To be honest, this surprised me as I had asked what her policy was regarding trying on the lingerie when I first arrived in the shop. She pointed to a paper taped to the counter where it was written and said she normally waives this fee, but today, she was enforcing it. I told her okay that is fine. She proceeded to say that I smelt like I had just been at the gym and that my body odor and body oils transfer to the clothing. This was quite shocking to me. Even if (big if), I had been smelly how rude to say that to somebody, especially if they were already willing to pay the fee. Showered this morning and dressed in clean clothing and sat in an air-conditioned car for two hours prior. She said that they are happy to have people try things on to buy them but they arent about people coming in just to try things on. I think she wanted to make me feel bad about myself since she had to be so involved in the process (as is her job), and I was leaving without purchasing something. She ended up waiving the fee for whatever reason, and I left for sure never going back. I also think she already had it in her head that i wasn't going to buy anything because i showed up in jean shorts and a well loved T-shirt. I ended up leaving Adam and Eve with six new outfits and a toy, so it was a happy...

The lady running the store today snapped at my husband when he came looking for a specific item. When he said he was looking to price check and look around. She claimed he was trying to ruin her business and steal from her all because he checked a competitor earlier in the day. It got to the point when he found something else to go with she snapped at him, just yelling at him to go and leave.

Honestly behavior like that is not called for, nor is it really good customer service. Definitely not a good first impression of the place.

UPDATE: When I went there to ask the owner what happened and return the item she gifted us, I was met with hostility and physically shoved out of the store. In that moment I threw the toy back into the store before the door was shut in my face. I had no intention for aggression when I came but instead was met with it. We both called the police and it only resulted in an 18 month trespassing citation to keep the peace and I am personally content with that as we have no intention of ever coming back, even after the 18 months, due to how we were treated. As of all this happening I have offered numerus times for her to tell me what she says "really" happened but still have yet to hear anything and still believe my husband in what he told me happened.

EDIT/REPLY: I am still open to hearing your side of the story. That was half of my intent of coming yesterday and the other half being to return the toy. I also agree the authorities handled it well. After all we had no intention of returning after how we were treated. Not do we intend to after the 18 months are up. But after thinking on it for some time, I think the both of us got worked up over a misunderstanding, though I don't know what set you off in the first place at my husband. I'm still willing to hear your side of the story, that was half of my intention the other day along side returning your toy, if your willing to DM me and talk. If not I understand and this will be the last time you hear from my husband and myself. I will also be keeping my 1 Star reviews up as they are still an honest experience of what happened...

What a fun place to shop at. Ladies this is definitely a place you can do a girls shopping day at and have an amazing time. I really feel like we laughed so hard at each other, I definitely gained some 6 pack abs :) The owner was super sweet and nice allowing us to all come in such a large group like we did. Honestly if you don’t have plans for a bachelorette party, maybe renting out a shopping hour here would be a great way to start it off. I’m sure the owner will accommodate you. I truly believe we need more little shops like this. Not only does supporting locally help the economy, but for the ones that have so many questions, and would like to see product before buying it. So many women are not comfortable in their own skin and get discouraged or disappointed when they order something and it doesn’t fit or look right. Being able to walk In a shop, treated like you matter and are beautiful no matter your shape or size means so much. Love this shop, and will continue to support this place…… If you have not tried this store, put it on your bucket list. Even if you don’t buy anything that day, you will leave with a little more knowledge and have had a great time shopping. Bring a friend even, makes...