Abercrombie & Fitch — Local services in Chicago

4 really cause of long lines. Not enough check out options *

(Store is still new so despite that a 5)

*Long long line - most people seemed to be making online returns. I would say as someone who was making an instore purchase . I wish they had mobile checkouts. So many retailers have these…. !

I did ask an employee on the Salesfloor but they said they don’t have a mobile checkout. And I would have to wait.

A BIG MISS! Especially with the high tech touch screen in fitting room. Tablets at checkout counter And the employees had smart devices for their workload and to do online orders.*

You could actually miss this store , there is no blade sign over the street or even on the facade - a decal on the window , but is over thrown by the store interior.

Very much not the feel of a traditional A&F. Which is great … we are not in those trends anymore. Layout is clean and bright. Messy but cause it’s busy- also the hangers are not substantial . Garments falling over .

Hopefully in time they will upgrade that. Also some of the womens hang bars could not hold the weight of items , tilting.

Service was average. No one was rude, but still the basic “can I help you find something”

There is a strong sense of individuality which was respectable to see - not one employee looked alike from characteristics to wardrobe. ….What was funny , is just like the store exterior - you could not tell who worked there. No head sets or name badge. They just looks like...

I have been in retail for the past 10 years. I literally got out of retail at least two years ago and retail nowadays is literally the worst. I’m so sick of asking people for help and then telling it to do it on my own. I came to Woodfield locating to order jeans and neither fit after going to 2 locations and neither of them carried my size. Another reason not to want to shop here now I received my pants a week ago and after trying them on a tag fell off and was misplaced now I come to the location in the Gold Coast to return and they need the all the tags to exchange them mind you I gave them the other 2 out of 3. I had my online order receipt as well as the the receipt I received when I purchased in store. But that’s not good enough so they tell me call customer service these rules are getting extremely inconvenient if when I went to the locations they had my size I wouldn’t have to keep coming back and forth but no I waste gas and time to keep coming In these locations for employees and managers to act like dumb blondes and be no help! Retail needs to bring back REAL...

September 15th: I made a return I was eligible for a return and the staff was gossiping me in front of me. They almost refused processing my return although the app says otherwise. On the store’s device it was written the return needs a manager’s override, however, I was treated poorly just because I’m a good customer who spends lots and lots of money in your brand. As a customer who purchases online I have the right to return items and make exchanges. It’s not the first time I see the manager gossips on me in front of me with other employees. Every time I enter to the store the manager rolls her eyes when she sees me. If she can’t regulate her behavior next to customers she shouldn’t be a sales person. The staff should apologize. They represent Abercrombie and shouldn’t gossip on customers just because they spent lots of money on clothes. P.S: the manager told me “it’s the LAST TIME I’m approving your return” she said that in a derogatory threatening voice like I’m one of her employees. Again, if she doesn’t like her job and treats customers like this, she...