BVLGARI — Local services in Chicago

Poor poor customer service for such a high end brand. Invoice missing, no communication, and having no idea whether a product is shipped to customer. What a mess.

I bought a bracelet from this store on a Sat and they did not have my size. The salesperson said she would order it and I would receive it in 3 days. I made payment and went home, discovering that the sales forgot to give me an invoice.

In the following days, no communication was given from the sales about the invoice or the shipment information. I had to call and text the store multiple times today and another sales picked up as the one selling the bracelet to me was on leave.

She did not know whether the bracelet has been shipped, nor what the tracking number was. After a few hours of several follow-ups she gave me a picture of tracking number and complained her colleague, saying “Please, contact xxx (the original sales) if it is not delivered”, as if she dis not belong to this Bvlgari store, and it had nothing to do with her if she didn’t sell the item herself.

I was so shocked by the unprofessional customer service I received from this Bvlgari store. Missing the invoice, no communication with customers until I ask, no communication within store for proper follow ups on outstanding items, and shifting responsibilities, all added up to a poor purchase experience. I decided that this brand...

My favorite watch, a Bvlgari that I received as a gift from my father before he passed away, was in complete distress from years of being on my wrist. Finally, it kicked the bucket, and after doing some research, I was directed to Bvlgari on N. Michigan Ave in Chicago, Illinois. I am in Akron, Ohio. I made the phone call and Ms. Emily Liu informed me that she would be handling my transaction with the watch. I wanted a full refurbish, with new band, glass, and a complete inspection. She took my cell phone number, and the entire process was simply incredible. Texting me when she got the watch, texting me with the quote to fix the watch, and texting me when all was done and it was on it's way back.

I've been fortunate to have done a lot of travelling, and experience high end in different parts of the world and the United States.

This whole experience with Emily and Bvlgari was off the charts impressive. The watch meant a lot to me and I was not sure how this process would play out, and it played out way better than I could have ever expected.

If you are looking for a high quality timepiece, don't even hesitate, call Bvlgari on North Michigan Ave in Chicago, and ask for Ms. Emily Liu. The retail experience just doesn't get any better than this.

Kevin...

had an exceptional experience at the Bvlgari store in Chicago, thanks to the outstanding service provided by Lyna Lengevych. From the moment I stepped in, I was greeted with warmth and professionalism. Lyna's extensive knowledge about the products, particularly the bag I purchased, was impressive. She patiently answered all my questions and guided me through the selection process with genuine care.

I couldn't be happier with my purchase, and it's all thanks to Lyna's assistance and expertise. Her attention to detail and dedication to ensuring customer satisfaction truly set this experience apart.

If you're looking for exquisite products and top-notch service, look no further than the Bvlgari store in Chicago, where Lyna Lengevych and the team will exceed your...