World Market — Local services in Chico

If I could provide zero stars I would. If you want the worst customer service experience ever, feel free to order from Cost Plus online and deal with their customer service. I was missing items from my order and I had to reach out multiple times over the course of a month and a half to even receive a response. On top of that I provided feedback to a customer service rep and asked some questions and received NO RESPONSE. I followed up again and received NO RESPONSE. To this day, I have never received a response from them and I placed my order in May. Thank goodness I finally got my items or I would be stuck with missing items from my order. I realize that Covid has caused a lot of complications for many businesses (I worked in customer service for an ecommerce company myself) but to wait over a month and a half for a generic response and then receive no response after that, let alone an apology, is completely unacceptable. I love Cost Plus but my last experience with them makes me question whether or not I ever want to do business with them. I do have to say I have visited a few of their stores and always had a good experience but their online customer service and ordering is a...

Was in the bathroom for maybe 5 minutes and brought my laptop which I bring everywhere. Dakota followed me around the store and talked to me outside of the store where he asked if I was living on the streets, why I was there (e.g. how people experiencing homelessness often come to the store for the wi-fi) and that he was asking me to get off the property and that he can get security to come. While it makes sense that a store associate may want to make sure no one does anything bad at the store, I felt sad that someone would be so mean. Anyways, based on a quick walk around the store, I couldn't find anything I would actually buy there myself it looks like house decorations and they actually seem priced more than what they should be IMO ( it's called Cost Plus...

Store was nice enough, but I felt like a criminal doing a return without a receipt. I’m a regular at cost plus, but I had bought a few items before I remembered I was a member of their rewards club and on a credit card I cancelled 2 weeks ago (Amex platinum that is not worth the cost right now). That does not make me a scammer :-(. You have IDs and other mechanisms for checking. Why treat people that way? I guess I should have done the return in my home store :-(.

Note: I had planned to use the store credit right away. However, after my treatment, I decided to bring it with me and use it in...