MINISO USA — Local services in Chino Hills

I purchased some items on another location and since I live in Chino Hills, i went to this location to return some items..However, their system had been down for a couple of days now.. one of the agents in the store contacted the store manager named Joy... boy! You will not be able to find another customer service as great as her. She is an excellent store manager and a wonderful pleasant person.. She had called me everyday to update me what was going on and lo and behold , Joy asked me just to come to the store to return the items.. mind you, the system was still down but she had managed to return my items in the system. She had jumped through hoops to give me an excellent brilliant customer service...

Miniso, you ned more Joy... she is an asset ro your company.. with this experience, i would highly recommend her and had her manage all...

I love the products but they are very disaptive regarding sales. There were three products that I thought were 50% off, but after purchasing, I saw that charged me the sticker price. When I checked my receipt same thing. On the 50% post, it did not state that the sticker price is after 50% off. Just be careful when u r checking your items, very...

Huge shoutout to Joy for the customer service and her kindness! She also offered me a free shampoo when I brought iPhone accessories one day.

UPDATE: location has closed temporarily due to COVID but reopened in late 2022. They are operated by a new owner, but service is still top-notch, affordable...