AAA Laptops & More — Local services in Cincinnati

Brought in my gaming laptop and he seemed to immediately know what the problem was without even looking at it. According to him, the most expensive part of the laptop, the GPU, was "fried". I was already a little sketched out by the place as some dude was just leaving talking about bringing in a few laptops he was "locked out of" for some reason, and they guy at AAA seemed perfectly fine with helping him. Against my better judgement, I left my laptop with him to run diagnostics.

He called me back no later than 2 hours after I dropped it off saying "yup, your gpu is dead, you'll need a replacement laptop, luckily we have plenty in stock at the shop". I told him to leave the laptop open so I can look at it and he threw a fit, saying that would take too long. Really really sketchy.

I came back to pick everything up and he continued to try and upsell me a new laptop, which of course I wasn't going to do after all the bull he just pulled. I made sure he opened my laptop (which he threw another fit over, argued with me and tried to make me feel bad for asking him to do the most basic thing). Made sure all my parts were still in there, and thankfully they were, and got the heck out of there. Also, he only took cash and made me run all the way down to the nearest ATM. Sketchiest technician experience I've ever had.

I took the laptop to another, better repair shop (P C Repair in Florence), and they diagnosed it for almost half the price. They tried to repair it as best they could, diagnosed the problem every step of the way, and did their due diligence, rather than taking a quick glance and trying to sell me a new one like at AAA. Instead of having to buy a new laptop or gpu, P C Repair was able to replace a few short-circuited parts to fix my laptop. What was sold as a lazy $1000-2000 new buy, was fixed for a little over $50.

User be ware. I don't think this place is a chop shop, but they are definitely not totally honest with their customers, and won't give much diligence to your system if it's a complicated problem like mine was. Plus, they only take cash and service shady customers who ARE...

If I could give stars I would, I brought him my computer on September 5th and I just got it back October 2nd. He told me it would be done within 3-5 days, then I called him to him saying that actually it was not done and I would come have to give him 200 more dollars after already giving him 250 dollars. He ONLY ACCEPTED CASH and got mad when I asked about card. He then told me it would be done September 24th I called the 25 after again not receiving a call and he told me that it actually would not be done until October 1st. So again I called him at the end of the day October 1st to him saying he just got the screen and he would give me a call the next day after he finished it. I never got the call and had to call him and when I did he told me something was wrong with the video cable and I would need to spend more money but I was done so I went by to pick it up no matter the condition. He put the whole screen into a laptop and showed me how it was not working 100% and then showed me what it was supposed to look like WITH MY COMPUTER!! He did not even know which computer was mine and was showing me a computer that was not mine and trying to get me to pay for a repair I did not even need. He would have let me walk out with it to had I not realized the computer he was showing me what it was supposed to look like was mine. He gave me a high five and he laughed and I went on my way. 450 dollars and a month later I have my computer back, I cannot tell you enough stay away. I should have known when he only accepted cash and never...

This place kinda sucks. This happened a while ago but I took my desktop there to get the motherboard replaced as I just didn't have time to do it myself (happened during finals week). Basically I knew the board was fried and had already ordered a replacement but they said that the new board would require a new PSU as well, so I went to Microcenter, bought a new PSU and brought it to the shop where they told me it wouldn't fit (it did). Anyway after them holding my desktop for weeks they finally give it back to me and it literally doesn't even turn on. My roommate and I took the entire computer apart only to discover that the new motherboard they had attempted to install was put in completely wrong. Multiple pins were bent, one of the power cords was forced into its port upside down (which bent even more pins). Thankfully my roommate and I were able to fix the pins and get it working, but the shop literally created more problems than they solved. Also it seems super common for people to take their laptops here to get screens replaced and for them to basically just completely mess it up. This happened to me too. I took my laptop there to fix the screen (this was before my dekstop fiasco), and after waiting a week or two because "we needed to order the right screen", it worked fine for about a week before the screen literally started peeling off my laptop and eventually stopped working completely. Took my laptop somewhere else and they said whoever had replaced the screen basically fried the video port so the laptop was...