Local Cycles — Local services in City of Long Beach

Sorely disappointed with my first and last experience at this bike shop. After having the wrong rack installed by a different bike shop, I was really hoping for a “local” expertise and “local” customer service. I went there in search of a proper rear bike rack for my child seat and was questioned as to why I even want to use a rear child seat. I was told “if you could give me one good reason you want to use a rear bike seat, I’ll help you” - I explained that my son is too young for the front ones and I don’t like the idea of a wiggly toddler on the front of my bike, and potentially making it hard to steer. When I told him all I need is the appropriate rear rack, he asked if I “plan to zip tie” my child seat to it. I couldn’t believe how rude this man was, but still I explained I actually have the proper adapter and my child seat is designed for a universal rack, he still was looking at me like I have 5 heads. He didn’t even offer to show me the one he had so I could see if it’s the right one. I even tried to inquire about buying a whole new bike entirely and he basically just shook his head and walked away from me without taking any genuine interest in my particular situation or really even seeming like he cared to help. This guy acted like he is such an expert and apparently thought it was ok to talk to me like I don’t know what I’m talking about, but he isn’t even aware that there are rear child seats such as the Hamax Caress on the market that come with the exact adapter I was referencing and are perfectly safe and reliable with the right rack. I left and went to Brands in Wantagh where I was met with incredibly friendly and professional people who had exactly what I needed (Topeak child seat rack FYI) and went above and beyond to help me. I also plan to upgrade our bikes eventually and I will be buying them from Brands. It’s sad, but the saying is true, it is hard to find good help these days, and while I was really disappointed I couldn’t find it at this “local” bike shop, I am very grateful that great customer service still exists somewhere, you will just have to go to Brands in...

Chuck was incredibly knowledgeable and explained what work he was going to do for my tune-up. Then, as he was going over the bike he called me to let me know he'd found other things that made sense to address but didn't want me to be surprised by the bill. I actually was surprised, but mainly because it was less then I was expecting. Already planning to bring my other bike here when it needs a tune-up.

Can't think of what else you'd want in a locally owned bike shop. Come here -- you...

Poorly ran shop. The two main workers here were condescending and unclear with costing/turnaround time for a bike tune up; on a cruiser bike nonetheless. I was never told how long the tune up would take. It ended up taking a full week after checking a couple of times on the status and being told it would be ready the next day. It ended up being $50. You'd think a "local" shop would have more sincere and respectful staff. Don't waste your money or time...