L.L.Bean — Local services in City of Yonkers

Online stated a tote was in stock in which it wasn’t. After driving 30 minutes, and learning it was not (I did not recieve any help, just walk to that tote wallsection…. The items I wanted was actually mixed in with the clothing racks and highlighted there) — first red flag. I decided to just go with a different gift item. Landed on two duffel bags and wanted the monogram customization. I was under the impression based on brief conversation with the two ladies at the cash wrap that monogramming was availble… as they discussed the process of purchasing first for customization. At the register an older male, appeared asked when I would need them by and when I replied later this evening, he stated there’s no way as they monogram individual was not scheduled to work. I kindly asked when would they be back, he sat there with the most unpleasant energy and utter lack of customer concern, and said “I don’t know”. Having worked in retail for years both high end and mom and pop, I would never say such thing. So I inquired, if corporate would know the scheduling, as I know monogramming is a staple for LLBean. He again replied snarky “corporate would not know, because we do our own scheduling— so I would have to look a the schedule. You are looking at 6 days or more if you want this done — and if you have an issue with scheduling, perhaps I should come manage the store.

I was appalled. He may have some bias and racism bubbling in his veins— his energy was the absolute worse to me and talked down as if I was not able to comprehend what he was saying. I left without the items. I also do not see myself returning to that location.

I understand there’s a shortage in employees but a customer inquiring and/or making purchases should never be made to feel like they are burden for asking and inquiring about a service that is no longer available after being told it was and driving to said location to recieve service. However I felt the most disrespected by his responses and negative/uninterested energy. I felt prompted to write this review to let people know, it’s probably best to just order your stuff online or find a different vendor. People will start to realize their behaviors can really effect a business and...

We bought a jacket for my 5yr old 13 months ago. He’s 5 and wore it to death last winter and the beginning of this winter. The zipper was always a little hard to use. It stopped zipping. I was frustrated every time I zipped it up. My son couldn’t do it at all. I knew it was out of warranty so I called customer service. They said they could repair it but it would take 8 WEEKS! Dag. Can’t do that. They said to take it to my local store and ask to exchange or return it even though it’s out of warranty. Ok? Sure. So I went to the Yonkers store. They saw the jacket and how beat up it was. Of course they were hesitant to exchange or return it. I would be too. Najib, the manager on duty came and helped my wife. Even though he was hesitant (reasonably so, my kid isn’t easy on his clothing), Najib let us exchange it. I’m writing this review to show how good a company LL Bean is and how well they handle the grey areas of retail. He could have sent us on our way but he was calm, cool and really helped us out. I’m not a jerk who takes advantage of return policies like so many people do. It’s those folks who ruin it for the rest of us. The fellows at the Yonkers store were solid. Id happily have them on my staff and the Bean should be proud to have them at the Yonkers store helping families like mine sort through tough aspects of the retail relationship. Shop here. They’re...

While I typically buy outdoor gear from outlet malls and stores, always love visiting outdoor shops to see what's new. This location is always amazing - clean, smells fresh, and stocked to the brim with the company's signature stuff. While I don't but a lot of stuff full retail price, having had parents who knew the brand's quality and being into the outdoors heavily myself, almost anything you buy here, especially if you treat it correctly, will last forever and ever. As an example, I bought a pair of slip on hiking boots/shoes in the spring of 2018 - great, heavy duty very textured souls, expandable, but not too much, foot holes, etc. I used them for gardening and lawn work, walks around the city, running errands, walking the dog, stuff like that. I must have put 1,000 miles on them. Maybe 2,000. Finally had to replace them this year - simply because the soles were worn through from use. They're still in my house and I have used them a few times for gardening/yard work - and the seems/joints, and upper parts are just fine. Never "took care of them" - in the sense of doing anything special to preserve them, and I think I got my money's...