LensCrafters — Local services in City of Yonkers

Run from this location, Courtney is very disrespectful and rude. I paid for new lenses and I was told that I can hold my glasses while I wait for the lenses, the lenses came in but this location doesn't have a full time optometrist to fit my lenses. So I was now told by Liz that I have to leave my glasses for a couple of days while they get fixed, I explained that I can't be without my glasses and Courtney said oh well. I told her I was upset and this is unacceptable and she said she doesn't care. I came to the location and Courtney came out and told me "bye" very loud which hurt me, she had a guy just give me a bag with lenses and told me to leave. Now I have to find a place to put them in at my own cost. I will make sure to let everyone one know to go to another eye glass location, I will also be posting a negative review every day and will let everyone I know to stay away. My son works at Ridge Hill and I will have him let all his customers know to stay away. LensCrafters you need to see the character of your employees, Im only one person who is speaking out but I'm sure...

Had an appointment for the Scarsdale location, but they are under construction. The pain in my eye was so bad that I ended up calling and asking to be seen right away. Everyone was so accommodating, especially the doctor and sabrina. I was so terrified because my family does have a history of pressure problems and I was afraid to wait for my regular appointment. It turns out the pressure is elevated, but it's just something to keep on top of. As for the pain, I did have a scratch. So I was glad that they set me up with eye drops and got me on my way so quickly and efficiently. I can't say enough how appreciative I am of the team at the Ridge Hill lenscrafters. I wasn't even their patient, and yet they treated me like I was a priority. They go above and beyond, their customers are very lucky to have them! Thank you again for stepping up and helping me when I was so scared. I look forward to my follow up...

Unfortunately, I have to edit my review from five stars to one. What began as excellent service with Stephon has turned into a me being unable to receive one of the three pairs of glasses I left to have lenses put into. I have tried unsuccessfully to find out where my glasses are or when they will be returned to me. I have been given excuses about the reason for the delay, but no real information about when they will be returned to me. The glasses that I entrusted this store to fit new lenses in are not off the shelf frames and cannot be replaced. The lack of concern shown by the store manager, Courtney, to help me when I went to the store was rather unfortunate. She was great at serving platitudes, but useless as far as being actually helpful. I called again this evening and the person I spoke with, Sam, was polite and apologetic, but was also only able to offer little assistance and no additional...