U-Haul Moving & Storage of Clarksburg — Local services in Clarksburg

I made my U-Haul Truck Share 24/7® reservation online so that I could get it and go, was even told same ON the email confirmation and to make sure I take my cell phone with me to process the pick-up transaction. Get here and now the online dashboard tells me I have to wait for the store to open. Set-back number 1. As I’m patiently waiting, and 7am is drawing near, the employee finally drives up at 6:56am, takes his time walking up the ramp (there was no greeting, I had to say Good Morning first, and he mumbled it back), and with all the excitement of someone who hates his job, proclaims it’ll be another 5-10 minutes before he opens the store. Set-back number 2.

So now it’s 7am and the store didn’t open on time. As everyone who has moved knows, 10-15 minutes or a half-hour will set things back on whatever agenda you had. Kenneth Schindler is listed as the General Manager. When the employee (who turned out to be the GM) finally did open, he threw the door open as I was standing there, didn’t even say anything, and walked off with all the customer service of someone who didn’t want to be there. And attitude. He also couldn’t figure out why I wasn’t allowed to pick this up like the reservation said as a U-Haul Truck Share 24/7® reservation. The system had switched it to an in-person hand-off.

When I returned the truck at 1pm the regular employee was much more customer oriented, much friendlier, much better at explaining, and a world of difference in attitude than the GM. Customer service with a smile matters. Even if you hate being there. If you can’t see that, and it doesn’t matter if you’ve been working there for 35 minutes or 35 years, it’s...

I have been using U-haul exclusively for my entire life and love the service and services I receive every time, however for the first time I was disappointed. The facility I rented from and the equipment I rented were top notch as always, but the staff, however friendly in the store left me dissatisfied. The day in question had around 3 inches of snow on the ground and temperatures were in the teens, upon paying for and receiving keys to my rental, the staff had finished. I was just handed keys and told have a nice day, I was not told where my rental was located I had to clear 3 inches of snow from the windshield myself and had to re-enter the facility and physically ask the staff to assist me in backing my rental out of the small space it was located in. I do love U-haul and I will continue to use and recommend their services to others, however I am severely disappointed in the customer service I received and will most likely use another U-haul retailer...

I had a reservation from 1:30 to 4:30 I showed up about 10 minutes after 2:00. I stood there for about 15 minutes and an empty building with no one around before anyone even walked inside. Then they informed me that they went ahead and rented out the car hauler I had reserved. The only thing they still had in stock was car dollies. Since I was towing a rear wheel drive car that was really unsafe but they suggested I just go ahead and use that. When I set up an online reservation and give my credit card number up front I think it is very unprofessional for them to go ahead and rent out what I have reserved because I was not there on the exact minute I said I would be. I got the job done today but I believe it was less than safe. They also didn't really apologize or offer me a discount or anything. They just said it was because I wasn't on time. If that is the policy that seems like a bad policy that should be changed. I might as well not make a...