United States Postal Service — Local services in Cleveland

After experiencing this situation repeatedly, I had to explain to the women who worked here that she needs to be present at the front desk to assist customers or respond when the doorbell rings when we ring it. Most of the time, I find myself waiting around for a considerable 15-20 minutes before she attends to anyone. Notably, I observed her being rude to numerous customers, so I chose to avoid conflicts and kept my interactions with her to a minimum. However, today's encounter was the final straw. When I expressed my concern, she declined to accept my mail and walked away, remaining in her office and refusing to come out. To document the incident, I took pictures as evidence. I'm unsure of the underlying reasons for her behavior, but it seems she is consistently in a bad mood, taking it out on people who simply wish to drop...

Actually, this is a great post office. Kisha is a really nice postal worker and customer service professional. The problem is that the management doesn’t properly staff the office, so she’s generally the only person working. We all have to take a lunch break, and she probably has administrative and other duties to take care of, too. This causes the sometimes strange hours. Congress has drained the finances of the USPS for years and the current postmaster general has accelerated the trend through cuts and consolidation. Please don’t complain about this post office or the worker who staffs it. They have no control over its problems. Complain instead about the government that owns it and the politicians who want to...

Absolutely, horrifically rude. Doors were unlocked and yet the moment I walked in around 1:30 pm the woman at the front desk (who had a customer there) screamed at me that they were closed for lunch until 2:45 and that I needed to leave and go read the sign on the door.

Not only is the customer service here non-existent, but I also find it to be poor business practice to have a post office close for nearly an hour and a half. Another worker should be present to let that employee take a break and vice versa.

I have had this woman assist me once before and she was just as mean and nasty then. I will never come here again and think that she should be fired...