Me and a friend visited for Game 4 of the ALCS on 10/18 around 4:15 before a private event they had. Food was okay, and the place seemed neat. However, the server behind that bar that helped us was the worst service I have had in recent memory. I generally just want to leave positive reviews, but this was so bad and left such a poor impression on us.

When we walked in we thought we would only have a beer or two and then find a restaurant. She didn't ask if we wanted to start a tab or anything, so I paid for me and my friend's beer. We saw some of the food coming out and my friend asked to see a menu because we thought we may just eat there. He saw they had a chorizo burger and that sold him; but after that point, the only time we really saw our server was when she would come back to tell us she would be right back with us, or when she was using the till right in front of us.

Eventually she did come back to get our order, at which point my friend order the Chorizo burger with just cheese and bacon, and I got the Ribeye steak sandwich.

We never spoke to our server again (other than after it was all resolved by other servers) after this moment. We started asking others for assistance.

We should have just left when we realized the server was awful. The burger came out with everything on it. The guy took it back to the kitchen, but as time went on, we realized it was not getting remade. She never came back to check with us and seemed to flat out avoided us during this. Eventually, we asked the other bartender for assistance. He went back to the kitchen and told us what happened, and had them remake the burger. It was almost an hour from the time my friend order until he actually got his food.

There must have been some sort of conflict between our original server and the other bartender working, as she made it very clear to anybody watching by being as frustrated as possible when she did anything. The other gentleman who helped us was awesome. He even politely explained the situation in a way that didn't throw the other server under the bus. He and another server started helping us from there.

After we were done eating the original server came back to us to complain that the kitchen didn't understand her notes. It was pretty unbecoming after she didn't speak to us through the whole ordeal. All the original server had to do was talk to us to see what was up, but she was too occupied with how unhappy she was with another server.

From a couple of guys who have been through the food service industry in different roles, this was really bad showing.

I will say the food was alright, and my friend loved his burger. My ribeye steak sandwich was overpriced for a precooked steakums-esq sandwich, but tasted fine.

We would not visit here again, and will likely steer people away from here when visiting Cleveland.