Cleveland Clothing Co. — Local services in Cleveland

I came in to buy a shirt and sweater because I was volunteering at Sparx City Hop. Sparx's encouraged us to wear Cleveland themed clothes and show our pride for our lovely city. I first thought of this store because I live in downtown Cleveland for 2 years now and always wanted to stop in. The clothes, accessories, and home goods are very cool! It's also a very clean store! However, I'm disappointed with the customer service. No one acknowledged my presence until I asked a question to the employees regarding size. Even when I came up to the register I wasn't greeted with a welcoming smile . No one even asked "Hey what brings you in today?" or "How was your shopping experience?" or even a "cool shirt!". This is supposed to be for tourist?... A large group came in right after I was checking out and no one even said a "welcome". But then again, maybe I'm expecting too much? Regardless, I still bought a shirt because it was perfect for the event and I am excited to wear...

Bought a T-shirt for my son online for his birthday a month ago— he wore the shirt once. Threw it in the wash on delicate and it came out with a huge hole in the arm seam. My son loves T-shirt’s and I wash tons of them— first time this has happened. We bought a couple other ones in the same order— haven’t washed those yet— afraid to. Maybe this is the reason this particular shirt was on clearance. Really expensive for a shirt that I now have to sew.

I am editing my review and rating Cleveland Clothing Company 5 stars because of the way that they handled this issue. They reached out immediately and asked me to send a photo of the torn seam. That same day, they shipped a brand new shirt (same style) to my house. It arrived the next day, with a postage paid envelope to return the defective shirt. All of the other Cle Clothing CO shirts we have are holding up great. Thank you for remedying this situation and making sure my son has his...

I have purchased a few shirts from this company in the past and they are very nice quality. I stopped into the downtown store yesterday looking for a Browns shirt since I am going to training camp this weekend. It was really difficult to tell where the women's clothing is and I had to ask one of the workers who directed me to a few shirts based on what I was looking for. There were literally two options for a Browns style shirt and every single one was an XL, XXL or 2XL. I was really disappointed that they didn't have a single shirt that was a size below an XL. I asked if they had any other sizes in stock and the girl said they didn't but could order it for me online, I declined since I need a shirt for this weekend. I enjoy supporting local businesses, but due to my event time I was forced to purchase from a big box store. It would help if you could provide more options for people of all...