Nordstrom Rack — Local services in Colorado Springs

We walk in, we shop around for at least 30 minutes, spoke to a couple employees and made our way to check out. We get to the register and the cashier asks if I’d be willing to put a “standard” mask on because mine is mesh. I tell her I can’t wear one for health reasons. She becomes a little frazzled and pages another employee to come check me out, explaining she has a condition herself. Mind you, the lady who checked out directly in front of us had her mask underneath her chin, was with the same cashier that’s now telling me that she can’t because my mask is mesh. Yet I’m wearing it correctly. Another employee comes, but instead of ringing up my purchase, he proceeds to tell me that the store policy is “they don’t allow mesh masks”. It’s not posted anywhere. (Nor is it online, I haven’t been able to find it anywhere.) This employee then calls over a security guard, who also tells me of this unspoken policy. In the end, I walk out empty-handed because they refuse to sell to someone wearing a “mesh” mask. If you’re going to enforce a policy, post it. More importantly, enforce it with everyone, not...

I’m shopping and going through the racks. A worker is placing items back on the racks and has rolling rack blocking the way. I try to move around it but she stops me and says she’s working the area and insinuates I should go around. She continues to work and further blocks our way through. Wow, Nordstroms rack else where have always had amazing customer service. Never have I had to be told in such a aggravated tone that I’m not allowed to pass. It would of taken her a second to roll the rack to the side to allow me to continue shopping. It must be that the employee’s here are forgetting what customer service truly is and may need a refresher course. This Nordstroms rack needs to be evaluated. Somethings not right there.

Update: I’ve had the pleasure of speaking with the manager, Tim. He immediately addressed the issue and sincerely showed concern over the actions of his employees. He gave genuine apology. I’ve since been to the store to shop, and overall had a good experience. I hope under the new management this store will continue to make...

I was looking for shoes here, and there was no one to be found to help me in the 45 minutes I was there. I needed to run so I wouldn’t be late to pick up kiddos, so I asked if the cashier could hold some pairs of shoes for an hour. She said they don’t normally do that, but, perhaps because I couldn’t find a staff member to help me, she would hold them. When I realized I was going to be a little later than originally anticipated, I called to request they hold it for about ten minutes longer, and the person I spoke with said that wouldn’t be a problem. I was in line briefly, and helped immediately. I asked about other sizes of one of the shoes, which the cashier checked on for me. Unfortunately, they did not have the sizes I needed for that particular shoe, and don’t order it for customers like some department stores do, but once I was able to obtain assistance, the staff were friendly and accommodating.

The reason for three stars is due to the latter cancelling...