Best Buy — Local services in Colorado Springs

Worst consumer experience of my life! I bought a new HP laptop. Couldn't get the printer to work with the computer once I brought it home. Worked fine with previous HP laptop and was a snap to connect too. Should have been just as simple. So I called the tech support since I bought the plan. Two days of my life connected to people in India and the problem persists. Still couldn't print. Same error message. Hauled everything to the store in the rain and was told the remote people probably accidentally un-installed software that was necessary. That made no sense since the printer would not work with the laptop before I called for remote help. So the tech support at the store kept my printer and laptop for a day. They called me to pick it up telling me it was fixed, but sold me on a new cord saying that might have been a problem too. Made no sense again as it was never a problem with the other laptop and this printer, but I bought the cord. I get home, hook everything up -- same print fail error message. I'm in tears at this point. This is now the 5th day of struggling. Called the Best Buy 800 number which appears to also send you to another country. Asked for an in-home appointment. Was told I'd have to pay for it. I asked to speak to the store manager at the North Academy store in Colorado Springs where I bought the laptop, and was told I'd have to go there. So back and forth to the store again and again and again. THERE IS NO SUPPORT FROM BEST BUY!!! Just mental torture as they waste tons of your time. I regret my purchase and WILL NEVER BUY ANYTHING FROM BEST BUY AGAIN. And I will never buy an HP product again either. My old Acer laptop is better than this HP garbage that apparently has zero quality control if a printer cannot be connected in a simple and straightforward way. My work is piled up. I'm distraught at this point. I will have to make a trip to the store to cancel my worthless Geek Squad plan. And then hire someone to come to my home to fix this issue. I wish I had bought an Acer online from absolutely anywhere other than Best Buy. UPDATE: Kristy's reply just rubs salt in the wound. Too lazy to call the store and investigate! Easier to tell a customer who has jumped through days of hoops getting absolutely nowhere to jump through yet...

I needed to buy a good camera and Zoom lens. Quickly. I was informed that their "camera expert" had just left for the day. No one else there could answer my questions. So I figured they lost the sale. I needed assistance from somebody who knows what they're doing. However, their customer service camera expert, Drew, was still in the building. So he came out and helped me! Drew understands cameras and zoom lenses. With his help I was able to find and purchase the best options they had at the time. Anytime I receive Top Notch customer service I am thankful. Drew looks young, but he nailed it! I give him the highest possible score for customer service! I sure hope they're paying him very, very well. Because we all need his help! I did find out today that he also works in the computer area. I called the Best Buy local number when I had a concern about one of the things I had purchased. Unfortunately it is answered by a call Center at least partly outsourced into third world places. I'm glad they have jobs. But I just needed HELP. I spoke to three different people, and all three of them transferred me saying that that was not within their ability to help. The last one transferred me to what sounded like a camera company, which unfortunately was closed on Saturdays. Anyway, I finally gave up and just went back to the store and Drew was there and he answered my question very quickly! (The zoom lens I purchased seems to have another narrow lens Tube within it that kind of flops back and forth. But Drew explained that that is the mechanism to avoid blurs when you move when you're taking pictures.) I'm very thankful for this young man. I don't know about you but I just feel like when somebody does such superb work, with a cheerful heart that genuinely wants to help the customer, I think the manager needs to know about it. So I made sure that he did. Usually people only say something to the manager when they're griping. I like to say something when somebody does...

awful experience. security guard profiled us upon walking in, then followed/kept tabs via radio our entire visit for absolutely no reason whatsoever besides how we look (he was assuming we would steal). he asked me what i was looking for, and completely ignored my wife's existence. probably a misogynist, too. where he told me to go was so wrong, i had to walk around the store for 30 minutes searching for what i needed - two physically small items. in the meantime, he immediately started tailing, and nobody asked if we needed help or anything - but were able to stand three aisles over and watch us. we felt weird the entire time and thought maybe WE were crazy, but finally had our suspicions confirmed when my wife heard the security guard obviously talking about us over the radio. at this point, i absolutely had it. i come from violence, and if we had stayed, there would have been a majour confrontation/altercation. we just got our things - as well as a couple other items we ended up needing - and checked ourselves out prematurely... spending more that day for fun than that security guard makes all week.

tl;dr had the selection we were looking for, but mr. police academy dropout single-handidly convinced me to never return. not even best buy in general, just this one - which is quite depressing as this is one of my most frequented brick-and-mortar stores in general.

bad look. i'm not even a minority - we just look a little hippie-dippie. can't imagine what this guy is like when a black or gay person walks in. and Opie if you see this - i make more money than you, and would drop you in 2 minutes. you are such a wash of a human being it's hilarious. i'd completely let it go and forgotten you ever existed until Best Buy...