Dillard's — Local services in Columbia

I bought a pair of Lucky brand shoes on June 3rd, 2018. I took them out of the box, put them in my closet and threw the box away with the little yellow sticker on it along with the receipt.. I realized later when I planned to wear the shoes that one was a 6.5 and one was an 8.5 and they were both left feet. On Sat, June 30, I drove 45 minutes to this particular Dillards to get the situation rectified. I had the transaction on my Dillards card so I thought that would help. They required me to return the shoes but they weren't able to without proof of purchase (little yellow sticker). I needed to call the store Mon-Fri, between 9&5pm so they could call account services to look up the proof of purchase then I needed to make another trip there to actually exchange the shoes. What a mess. Why couldn't common sense prevail & someone offer to go look for the mix matched shoes in the shoe department, switch it out and call it good. Result: a happy customer. If I were going to steal any shoes, wouldn't I steal a right and a left that are the same size?!? I spent $572.10 at Dillards that day. I didn't have to have to spend it there. Now I believe I will try it on at Dillards and spend my money online or...

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Lousy lousy service---will not go back!! I was trying to buy some new brassieres for my granddaughter and me. There was a woman ahead of us, so we waited. I found two athletic bras for my granddaughter and helped her be sure of the fitting. The salesperson, who assured us she was a certified bra fitter, measured above her breasts by way of under her armpits. The salesperson's "boss" was not at work that day, so the department was understaffed. I told the sales person I would pay for all the bras for both of us at the same time. She I sister I pay for my granddaughter's immediately because she was wearing one of them. Okay, so I paid. She then asked me to wait, again(!!), and proceeded to wait on a woman who had come in after us. I waited longer and finally gave up. I de riced she had no intension of waiting on me. I left and drove to Ann's Bra Shop in Wentzville, where they KNOW how to fit bras, and did so with GREAT service and accuracy!!! We each bought a swimsuit and two bras that fit comfortably and enhance...