Men's Wearhouse — Local services in Columbia

From the moment I walked into Men’s Wearhouse, Denali set the tone for what turned out to be the best retail experience I’ve had in years. His approach wasn’t just about selling clothes—it was about making sure I felt comfortable, confident, and taken care of. You don’t always expect a high level of personal service in a chain store, but Denali carried himself with the professionalism and care of someone who clearly takes pride in his work and in the brand he represents.

First, he listened. Rather than rushing into recommendations or pushing items, he asked thoughtful questions about what I needed, where I’d be wearing the clothes, and what I typically feel good in. That extra bit of care immediately set him apart. He didn’t treat me like a transaction; he treated me like a person.

Second, his product knowledge was outstanding. From suit fits to fabric weights, shirt colors to tie patterns, he had an answer for every question and a reason behind every suggestion. More importantly, his advice was spot-on. Every piece he recommended looked great and felt right. I left feeling like my wardrobe had been upgraded, not just expanded.

Third, he has a natural gift for customer service. There’s no pushiness, no fake enthusiasm—just genuine confidence and warmth. He has the kind of presence that makes you feel comfortable, even if you’re someone who usually dreads shopping for clothes. He gave me space when I needed to think, but also stepped in with clear guidance when I was indecisive. That balance is rare.

What impressed me most, though, was how invested he seemed in making sure I walked out of the store happy. It wasn’t about closing a sale—it was about creating a great experience. That mindset doesn’t just sell clothes, it builds loyalty. I’ve already recommended Denali to friends and colleagues, and I’ll be back myself, specifically because of the way he handled my visit.

I’ve worked in leadership roles myself, and I know the difference between someone just doing their job and someone who elevates the environment around them. Denali is the latter. He makes the store better, the experience better, and ultimately the company better. Employees like him are the reason people come back.

In my opinion, Denali deserves recognition that matches the value he brings. Whether that’s a bonus, a pay raise, or a leadership track, he’s earned it. Men’s Wearhouse is lucky to have him, and if more employees approached their work the way he does, every store would be a top performer.

Bottom line: Denali turned what could have been a simple shopping trip into an experience that felt personal, professional, and memorable. He represents the best of what customer...

I recently had the pleasure of visiting Men’s Warehouse (120 Columbiana Cir, Columbia, SC) following a significant personal transformation that necessitated a new wardrobe for an upcoming job interview. From the moment I stepped into the store, I was greeted with warmth and professionalism by an employee named Grace. Her approach was not just about making a sale but genuinely understanding my needs and providing tailored assistance.

My past experiences, particularly a disappointing one with Jos A. Bank where the clothes felt ill-fitting and the service was far from personalized, had left me somewhat skeptical about finding the right fit and style. However, Grace's expertise in color coordination and her patience in selecting the perfect combination of slacks, a dress shirt, and a tie truly set this experience apart. Unlike my previous encounters where the clothes never seemed to fit properly, Grace ensured that everything I tried on was suited to my new physique and personal style.

What stood out the most was Grace's willingness to go above and beyond in her service. Having no skill in matching colors and styles myself, her guidance was invaluable. It's easy to say that helping customers is part of the job, but Grace's dedication was exceptional. She made the shopping experience not just successful but enjoyable.

Thanks to this positive experience, I am confident in saying that I will be returning to Men’s Warehouse for future purchases, especially when it's time to buy new suits. The level of service and professionalism I received from Grace has truly made me a loyal customer.

I cannot thank Grace enough for her help. To anyone considering a visit to Men's Warehouse, I highly recommend seeking out Grace for assistance. Her expertise and customer care are what make shopping here a...

Worst experience I have ever had ! My husband paid for his rental tux in full the day of fitting! Was told that he could pick up all the wedding parties tux ( we lived out of town ) the day of fitting , when the grooms father called and when my husband asked before pick up ! I drove all the way to Columbia the morning of rehearsal to pick up tux’s and was turned around at the door . The employee didn’t even let me in store hardly , she said I wasn’t able to pick them up because each person had to try them on !!! That was a waste of my time and money ! Got to rehearsal and told groomsman what happened . Two of them left rehearsal to get theirs . Made that trip back to Columbia . The employees let them pick all of the rentals up . Told them one wasnt paid for so they paid . Got back and did not have my husbands ( father of bride ) tux . So again we made a trip on wedding day . My husband picked his tux up , gave them the details of the headache and poor customer service we received . They credited his full tux rental back plus $50 off each groomsman’s rental fee . Ok not bad , wrong !!!! We entered all 7 tux rentals back the next morning ( so trip #3 to Columbia , we walked in , asked if they want to check them before we left and the employee said nope they don’t do that , all they do is send them back ! Ok …. Now how they calling us now saying my husbands suit was not returned . Yes it was !!!! And only his suit was not included in the first pick , his suit was the one they fully retured rental fee and his suit is the one they say didn’t get returned !!! Somebody ain’t doing their job !!! I know things happens from time to time but this company is full of it . Three straight days of aggravation during a time you should be enjoying !!!! No … not a good place to...