KAY Jewelers — Local services in Columbus

I have been going to Kay’s for 10 years… and everytime I find myself at this location…I always leave super unsatisfied. Uninviting, unprofessional and super judgmental people here. From the time my husband (boyfriend at the time) bought my first necklace there up until he bought my wedding ring there. The necklace on the chain would constantly break and we would have to send it out every other month for replacement. Finally, we were given a thicker chain, but with attitude behind it from management is crazier, to the promise rings he would buy me there that constantly cracked in half, we were always told because they were cheaper and to small in size for my finger that THEY measured. mind you a 16-year-old doesn’t need an expensive promise ring. To the time He was shopping for my engagement ring with my sister. He was constantly being questioned with jealousy behind our relationship, judgement behind the ring choice. I understand how selling jewelry works and commission, I do and they want you to get the most expensive because “they last longer” but when someone comes in telling you what they want especially being a young kid, it should be more of a respect thing and respected boundaries not attitude because you didn’t get the sale you wanted.

Recently, 12/01…I was told my necklace of 10 years wasn’t under warranty that he paid a lifetime warranty on so the chain that was supposed to be better than the last one that is broken again cannot be replaced that we would have to pay.

I take that necklace to Polaris and without a problem the warranty was found and the necklace is shipped out.

My husband attempts to buy me a necklace (12/17) of what I asked for something longer and more durable, and he was given a longer chain indeed, but it did not fit my pendant. So the lady tells him that he should get a gold one, because “she would not break it as much“ mind you my pendant is silver. I don’t really feel like that’s good judgment. And that he needs to get the warranty on the new chain that’s more durable because it’s not a matter of if it’s a matter of when because it WILL break.

These Experiences may small to some but as a customer of 10 years its major. I am glad I have found Kay’s Polaris because they are extremely helpful and care about you and what YOU want and not...

It started off good. The salesman was nice, although seemed impatient at times. We found the ring I was looking for.. wasn’t looking to buy anything expensive. He talked about how we can bring the ring back for any reason and get it repaired or replaced if it’s damaged. We though it was awesome. He didn’t mention it was a warranty that we had to pay for. $80 warranty on a 200$ ring! He should have mentioned the price. Didn’t find out until I got home and was emailed the receipt. But I was happy with the ring so I said heck with it.

Then I wore the ring around and realized it was too big. It ended up being 2 sizes too big. How we didn’t catch this when I was trying on the ring. I have no idea. But the ring kept falling off.

So I decided to head back in and just exchange it. I liked the ring. Just give me a smaller ring. They didn’t have one in stock. So they had to order me a smaller one online. They said I would have to pay more because there was a store discount on the ring. I said fine. It go ahead and take off the warranty. They were incredibly rude to us when I asked them to take off warranty. At This point I just asked for my money back. I originally paid in cash. They pushed really hard to give the refund as a gift card to Kay’s. No thank you. I want my money. They said they had no cash in the store. And it’s policy not to keep cash. Ludicrous. This was at 6pm. How can you not have 300$ in Easton at 6pm? I told them I wanted a refund and I was unwilling to accept a gift card. Finally they offered to mail Me a check. 7-10 business days.

This entire experience was such a disappointment. And it all came down to the staff and the policies in place. The ring was nice. Definitely worth the price. But I won’t be going back. There are so many other places to go. Beware of this...

We purchased my engagement ring from the manager of the Easton Town center Kay’s. They told me my ring could be taken down to a 3 3/4. The ring we got pressured into buying after returning the tanzanite ring. I personally told them I’m a down and dirty girl. I need a rugged and tough ring. They mislead us into buying a tanzanite ring. Which are very easy to scratch and chip not the tough ring I just got done explaining I needed. After the transaction went through the manager told me the ring is delicate and to not shower or anything with it on. So I returned it and purchased another ring. That ring was to be sized. When my fiancée brought the ring home after 2 weeks waiting for it to be sized. It was still big. So I’ve been to 2 other Kay Jewelers. Both Kay jewelers told me it was sized to the lowest it could be which is a size 4. I’ve been wearing a spacer on the ring while I decide what to do, as to once again return this ring. My ENGAGEMENT ring for something that can be taken down to my size. Since my ring is impossible to be taken down that far because of the pressure it would put on the diamonds. They’re very unprofessional for a person in customer service career. I had the manager and a associate helping me that day and both acted like the ring was capable of being sized that small. Be prepared to be bombarded and pressured into purchasing a ring that isn’t even ideal for you to own. A happy experience turned into a very bad one with the manipulating just to...