E & S Mattress and Furniture Discounters — Local services in Columbus

If I could do a negative five stars I would because one star DOES NOT describe the experience I have had with these people. If you choose to purchase furniture from a catalog please expect to wait at least 1-2 months before your items arrive. I went into this store on May 10, 2017 to purchase a sectional I fell in love with from a picture inside of a magazine. I did not get a chance to see, sit, touch, or judge this furniture in person. Of course it should be my fault correct? No, my coworker recommended this place from her one time experience she had so of course being a first time buyer I'm all for recommendations. I paid a down payment of $178.00 and had a remaining balance of $1602.92 remaining left to pay. I took the lay away option so I wouldn't be pressured to complete the purchase. On May 31, 2017 the remaining balanced was paid in full but I was then told my furniture has to come from a warehouse in California and could take up to two weeks to be delivered to my home address. Of course I was a tad bit upset so some lady with curly hair agreed to waive the delivery fee. I'm guessing she was the owner but Lisa the lady who profited off my purchase did not rely a single word to me after May 10th when she received credit for my purchase. However I agreed to the discounted price. Two weeks went past so I decided to call to see if my furniture would be delivered soon. It was brought to my attention my furniture hadn't even left California yet because it was back ordered and would be delivered on or before the 21st. I wasn't offered anything for the inconvenience. June 20th rolled around so I decided to call again to see at what time my furniture would arrive the next day. I was told, "oh no ma'am you're furniture is still on back order until tomorrow and it would then be on it's way to Atlanta's warehouse." I wasn't even at my breaking point at this moment I just simply listened and ended the call. Mind you I have a housewarming I told them about several times that is scheduled for Saturday June 24th but I am still without furniture. On today Friday June 23rd I called to find out the delivery truck caught a flat tire on the way up to Atlanta so my furniture would not be delivered until 6:30. At 5:00 I received a call informing me the truck is an hour and a half away from Columbus so my furniture is not going to be able to arrive until "first thing" in the morning at 10am. It is scheduled to rain all day tomorrow. So I am expected to happily receive practically a $1600 sectional in the pouring rain after waiting almost a month on the day of my housewarming party I constantly told Marian about. I am liable to let the truck get here just to say I want a refund because I feel as if they should go through as much inconvenience that I...

A bit of a Lower-End mattress store that more than likely serves people people of "limited Income." My friend Ellen stopped into the store to inquire about the cost of a Full Sized mattress. The cute female blonde told her that this store sells mattresses at the Lowest cost available in Columbus. This could be true, because the outward appearance of the store is, at best...unassuming. But people of limited income must settle for the best they can obtain with their paltry pennies/stipends. The store will deliver the mattress(s) at a nominal fee. The quality of the products of this store are as yet unknown to me. If my friend Ellen purchases a mattress from this store I will seek her input on the Quality of it. This remains...

Jeremy was AMAZING! He helped me and my son find the perfect bedroom set. I had been searching for a specific bed at several other furniture places but couldn’t find it! I came in told him what I wanted and the first thing he said was “I got you” and sure enough after pulling out a book he found the bed I wanted and at a perfect price. I left with the perfect bed frame , mattress , and dresser I WANTED instead of a salesman just trying to sell me what they wanted. Jeremy was AWESOME , I for sure will be back to get my living room furniture and more! Thank...