Nail Styling Salon — Local services in Columbus

The service here is awesome, except for one woman. I come here out of convenience, but I always pray that one older woman is not working. Once, she ripped off one of my acrylics and tore my natural nail right off the nail bed, it took her nearly 2 hours to complete a basic balance as a result. I didn't even get polish because I was out of time. I end up with lumpy acrylics that lift up and cause injury, and bloody cuticles. Today I had an appointment for 1 pm, yet again I got stuck with her. She was dismissive of me, acted as though I had done something wrong when she discovered another client (who arrived after me) had been booked for 1 pm as well. I was already taken back, sitting at her station when the other client came in, and the nail tech rudely told me I had to wait. I think. She wasn't very descriptive of what was going on. I felt put on the spot and uncomfortable, and also embarrassed. I didn't want to give them my money, especially after I paid $10 for parking. I love this place, except for that ONE WOMAN. She has consistently given me terrible customer service and subpar acrylics each time I've given her a chance. It's unfortunate, because there are not many options downtown. I left almost in tears. I really wanted to do something for...

I had the worst customer service here EVER!!! Would not recommend. I have dry skin on my feet. The manager of the store gave me the pedicure. She seen my feet before they were soaked into the water. She barely scrubbed my feet even though she seen that they needed a little extra attention. When I seen that my feet were still bad I asked her politely to scrub those parts of my feet a bit more. She replied saying that she could not. As I'm sitting in the chair EXTRA upset at this point, my friend, brother, and boyfriend ALL asked her at different times was there any way she could scrub it more. She said no, proceeded to paint my toes. She did a good job at painting my toes but hell I could've done that at home myself. I was put under the dryer, I became very upset at that point and asked could she please fix them. 30 minutes go buy and she says she can try and has me wait another 30 minutes because she was dealing with another customer. I was LIVID. We paid full price. Honestly I would have paid nothing if my boyfriend didn't pay because that's how pissed I was. I even broke out in tears because I was so mad. I wish I could post the pics I took of...

It is best to make an appointment but you can always drop by and see what the wait is. With the drop by, it's similar to other nail salon experiences, they will tell you they can fit you in and make you wait forever. They will eventually get to you but if you cannot wait you have to tell them you need to be done by X time. The older guy gives the best foot massages and the younger woman does the best gel nail mani but overall, I am always satisfied with the service. If not, I tell them and they fix it. I've even come back a week later with a chipped gel nail and they fixed it for free. If you ask for green tea, they will even make it for you. Not familiar with the waxing and don't often see them doing acrylics. They'll also change the tv or music if you ask, but you have to ask (there's a theme here). They aren't really "proactively" customer friendly but no one has ever been rude to me. But, I go here for the price and speed, not the conversation. Definitely the best service for your buck if you aren't too shy to ask for what you want and...