Rowe Boutique — Local services in Columbus

I should’ve read the return policy more carefully before I made a return. When I returned an item in their store today I was greeted by the owner and another woman. I let the owner know I was there to return two items that I had just purchased 3 days ago. The owner informed me that the policy on purchased items made within 12 business days and purchased in the store by a customer must be given a credit only and that refunds are not offered. I let them know that I was just at their website and read the policy differently. I was quickly cut off by the other woman working behind the counter and was told “No, that’s not what it says!” The owner stepped in, explained the return policy to me and kindly offered to return my items purchased with a full refund out of courtesy which I greatly appreciated. The other woman immediately gets on her laptop and goes to the Rowe boutique website to show me the one page store return policy to make a point. Now I’m angry because she just couldn’t let it go. I let her know that if and when I had some free time I would review the policy online to make sure I’m clear on what it says even though they had just explained it to me 3 times. Once the return was complete the owner felt the need to explain their policy to me again even though I hadn’t asked for an additional explanation. The audacity of these two ladies to be so rude. I don’t need lectured. It’s a simple return. I was so angry when I left the store that I made the decision to call them and let them know that how they acted was both inappropriate and very disrespectful. I WILL NOT BE GOING BACK!!!! There are other boutiques who understand BEST PRACTICES and that’s where I will be spending my money...

I was visiting Columbus for work and researched places where I can find some bridal outfits near the convention center. I was very excited to come look at the Rowe boutique since they seemed to have a lot of good pieces. Unfortunately the workers inside were very unwelcoming. Instead of asking what I needed or if they could help…. The two girls awkwardly continued their conversation… and then completely stopped talking as I shopped maybe I don’t fit their clientele so they didn’t want to be bothered. As I shifted through the clothes on the shelf they continued to just function as if I was not there even though I was the only one in the store. Even though I found an outfit that I at least wanted to try on I decided against it. It’s never worth spending money when you don’t...

Online buyers beware… What I saw online was not what I got. While the bag was authentic, it was not unused. Here’s what I suspect (and I say “suspect” because customer service never explained): the bag was on display in the store for a prolonged period of time and suffered sun damage. There was no indication of discoloration in the product description. It’s actually appalling, the damage is so bad. Like over $350-for-a-redye bad. Even though the item was final sale, customer service did rectify the situation with a full refund which I’m grateful for. I’m so sad though, that behno bag is sold out everywhere…I hope Rowe reexamines how they handle expensive and delicate merchandise like suede so that quality is not compromised. I expect higher standards from an...