lululemon — Local services in Commerce

Lululemon in citadel has terrible customer service, none of the staff greet or acknowledge you, they weren’t welcoming or helpful. A simple “greeting” or asking your customers “can I help you with something?” makes a huge difference. I looked around the store for some dark capri leggings that I needed for the weekend, I noticed they didn’t have any. So I decided to ask this young lady that works there for what I was looking for, you can tell she didn’t care to show me the right item she took me to the full length leggings and wrong colors, then she proceeded to say “they offer free tailoring,”. After that I just wanted to get out of there as quick as possible, I just went along and said “oh ok sadly I need them a little sooner” and then she laughed, it was SO WEIRD AND RUDE. I won’t be going back they definitely need...

I'm not one to normally write reviews but the customer service at the store went so above and beyond that I have to write a review on it.

My wife is training for a marathon and we called this store to see if they had the running vest in stock. Not only did they confirm they had it, they put it behind the cashier desk without me asking them to. We showed up 4 hours later and they remembered I called and gave it to us for my wife to try on. After trying it on and deciding to buy it, the employees there helped my wife get the perfect leggings she needed for long distance running.

I want to shoutout to Anastasia, Alex L., and Nicole C. These ladies absolutely hit it out of the park and have made us lifelong lululemon fans. I hope the manager or owner gives them the recognition...

Worst customer service. I had called before going back to the store if I can exchange a shirt I bought the guy manager said yes to come in so I went and when I got there the cashier lady (forgot to get her name)but she was standing next to the lady manager, she was rude to me telling me she won’t ever exchange anything to me and my husband told her it was our first time and our second in that store and she said with an attitude “well first and last time” I told her with a confuse face that I had called and told me it was ok to just go in and she just kept saying yea only and last time I told her okay and at the end I still told her to have a good day and she just looked at me and said “yea” and called out “next”…. I Forsure never going again...