Green Mountain Tableworx — Local services in Concord

BUYER BEWARE! Or better yet, buyer find another vendor and do not conduct business with Green Mountain Tableworx. After 21 months, two tables, over 100 texts and phone calls, I still have a cracked and splitting dining table. Attached pictures tell the story, but here’s a quick recap (first 5 pics original table, last three pics replacement table).

September 2021 I contacted owner Jamie Holcomb whose workshop is in Smithfield Rhode Island. By October 29, 2021 we chose rock maple wood for a custom, live edge dining table and made a deposit of $1500. On November 1st, 2021 I paid the remaining balance of $2449. per Jamie and he would begin the job. Paid in full. The table was delivered on December 22, 2021. On April 30th, 2022 I contacted Jamie with pictures of a long crack splitting the edge of the table. I was devastated and shocked considering the table was brand new and hardly been used. Jamie said this sometimes happens with natural wood and he would take care of it.

Texted and called Jamie in May, June, July, August, September, October, November and December 2022 asking for a rebuilt table. Over the months Jamie explained the delays in moving forward because of vacations (his/employees), illnesses (his/employees), unfortunate deaths, broken down equipment, injuries, power outages, etc. Jamie put me in touch with Nikki in the New Hampshire showroom who was unable to help me in anyway. I had options of choosing a floor model river table which I did not want as I don’t care for the river table look. Wanting this nightmare to end and realizing Jamie was never going to build me a replacement table, I agreed to a floor model in a different type of wood and different size from the workshop floor. Again I needed this nightmare to end and I needed a table. January, February, March 2023. Table was delivered March 22, 2023 with a crack.

Unfortunately I have to escalate the matter to resolve it. Google where is the zero...

Finding a company that both produces an excellent product in conjunction with excellent service, like Green Mountain Tableworx, is becoming more and more rare these days. They worked with us to design and build a custom hickory dining room set with a deadline to deliver prior to the holidays. The owner worked with us directly to assure the design was exactly what we wanted. His local sales representative provided us with weekly updates and photos. The end result was a prefect table, delivered on time and all at a competitive price point handcrafted furniture. If you're looking for a new dining room set, a coffee table or a one-of-a-kind unique piece of furniture, I highly recommend visiting their store in Concord, NH. In addition to having high quality, solid wood furniture, they also deliver and assemble everything for you on site. They even offered to deliver us a loaner set for the holidays, in the event we decided to make any changes that could have impacted our original timeline.

As someone who has worked for 20 years in custom fabrication, much of which has been in a managerial capacity, I understand the coordination and effort involved in delivering excellence. Green Mountain Tableworx goes above and beyond. I would work with them again and I'm proud to highly...

UPDATE: 2024. contacted Jamie 3 years after my previous purchase and review, as my table was curving and wearing unevenly. To be fair, it was built with a maybe a dozen fragile pieces of spalted maple that were assembled together like a circular puzzle and joined with a river of epoxy.

HE TOOK IT BACK AND RE-FINISHED THE ENTIRE TABLE FOR FREE! it is even more stunning than the day he delivered it three years ago. I am beyond thrilled with the end result and equally impressed that he put my satisfaction over his bottom line, particularly this far out from my original purchase. He really went above and beyond to stand behind his reputation for a quality and durable product. Thanks Jamie!

I'm reluctant to give 5 stars, based on the fact that the project took much longer than originally promised. In fairness, I was ultimately compensated for the delay and received a fabulous spalted maple table, delivered by Jamie himself, to my door. In the end, we put our differences aside and I love the table. I would do business with him again.

of note, the tabletop in the photo is sitting on my old table, as I have not yet mounted it...