Cobblestone Design Company — Local services in Concord

This store has some wonderful decorative items, but I was disappointed in the attitude of the man who rang up my sale. I purchased $188 of artificial flowers and decorative items, but when I expressed my desire for how I would like the breakable items wrapped he said, “I was going to do that. I HAVE done this once or twice before.” It was not just what he said, but how he said it which I found offensive and disrespectful. I am from Long Island, and needed to know the items would be appropriately wrapped and protected for the trip home. I wish I could heartily recommend this store, as I truly like to support local businesses, but I felt as though my business was not appreciated, and that I had been treated rudely. Had he said it with a smile, and an attitude of assurance, I might feel differently, but I felt as though I was putting him out to have asked for my items to be wrapped. Too bad, as it left a bad taste in my mouth for future visits to Concord. I also stopped by Homebody, down the street from Cobblestone, and found the customer service there to be the opposite. I worked with Hannah and the owner; showing them pictures of the space I’m decorating, and they were so helpful in finding just the right items for me. When I asked about having them wrapped, Hannah was very gracious, and wrapped them beautifully with a smile and positive attitude. Homebody will get my business next time...

Came in this evening to buy flowers to make an arrangement for my grandmothers funeral. I went into the cooler and picked my own flowers and unfortunately as a retired florist myself it was sad to see most of the flowers were dying. I then gathered what I thought was perfect for my arrangement and asked if I could get a estimate. the man at the front said yes and proceeded to tell me I was at $123.00 which was a little over my budget, p.s. I would’ve added things as I picked them but in the cooler basically nothing is priced. After hearing that price I said oh ok I think I will change some things out and was rudely interrupted by the man while he proceeded to say well ok go do that and next time I won’t start ringing it in. Never once did I ask him to start ringing me in, i simply asked for an estimate. Also I wasn’t in a rushed and he also wasn’t as there were no other customers in the store at the time. This was not the first bad experience I had with cobblestone but I believe in second chances and so I tried again tonight but was clearly proven again that they have horrible customer service. Unfortunately I Will not be returning and will be taking my...

We were out enjoying the Midnight Merriment Celebration tonight and having a great time but our experience at Cobblestone ruined our night. Before tonight it was one of my favorite stores. It was crowded and hot so my daughter said she would wait for me in the lobby. I saw so many great things. One item caught my eye. It was $95. I took a photo of it and planned to come back for it later. I was so excited showing my daughter the photo in the lobby when a worker interrupted us "Did you buy everything in the store?" Uh I wasn't quite sure what he meant by that. I said noooo but I saw something I liked and excitedly showed him the photo. He was not interested and proceeded to say he needed me to open my jacket. I thought he was joking. I said "Are you serious?" He said "Yes". He didn't ask anybody else to open their jackets. Accused of shoplifting!! I was the only Asian in the store. Was he being racist? I don't know. It was one or the other or both. After I unzipped my jacket and he saw that I was not hiding anything he didn't even apologize. I will not longer be shopping there and will share my experience with everyone I know. They...