Slumberland Furniture — Local services in Concord

I wish I could give them 5 stars. At this point they don't deserve 1 star. I just left there. I wanted to purchase 2 bedroom sets for my girls tonight. Let me make this clear, I was not going to finance it either. It was not busy, so I just knew I would get great service. When I walked in, i saw a older sales woman, who just finished speaking with a couple. She looked right at me and walked the opposite direction. I was okay with that, because she may be getting info for the couple. So I proceeded to walk around the showroom. Mind you, I have never been there before. Only heard great things and looked at the website. As I continued walking, I saw the older sales lady sitting. I then saw a younger sales woman. She looked as though she was straightening the store. She made eye contact. I said hello. She returned the same and kept doing what she was doing. Didn't ask what I needed help with...nothing. So I continue walking around until i saw what I was looking for. The kids section! Saw the beds! They were on sale! Perfect! Not so much... The sales guy that was in that area was on the phone and it sounded like a personal phone call. he made eye contact and did not get off the phone. Nothing. I stayed in that area for about 10 minutes going back and forth between 2 bedroom sets that I really liked. Still no help. At this point I am really upset and confused. I just decided to leave. As I headed back towards the front of the building, I saw two more sales people sitting at a desk. The very first sales lady that I saw when i came in the store, walked up to them and started a conversation. They saw me as well, but did not say a word. No goodbye, no have a nice evening. Nothing. Before I walked out the door,I turned around and asked the first sales lady, " do you have a corporate office and can i get their number" I then heard the other lady sitting at the desk whisper, "why does she need the corporate office number. Does she have a complaint". i was standing right there. She could've asked me. The first sales lady then proceeded to hand me a business card and said, here this is customer service, try that. I wanted to crawl under a rock. I am completely upset, more hurt than anything. Now I know why they did not speak to me it's all because of the color of my skin and that is a shame. Shame on you Slumberland for hiring such despicable people. They do not represent your...

I would give zero stars if I could. Horrible customer experience, I will never shop here again. We ordered a pair of couches in September, they arrived in December. They delivered 2 different couches and left. Admitted to never even inspecting the couches in the first place before delivering. They said we could use the incorrect couch until our new one was ordered, which was nice. It took another 6 months for us to get the correct couch we ordered 3 months prior. So in total 9 months. We asked if they could put our order at the top of the list. They said no it wouldn’t be fair to the other customers. We ordered these couches before everyone else currently on the list. How about it’s not fair they messed up our order and did nothing to make it right? So 9 months later our couch finally is ready. We schedule a drop off date. They said they will have to pick up the incorrect couch which we understand. Asked if we have been exposed to anyone with COVID in the last 14 days since they are picking up the used couch. I was positive for COVID at the time so they said they had to push back the delivery date even though they were dropping it off outside with no contact. We asked why they couldn’t drop off our couch on the scheduled date and pick up the used one 14 days later. Basically it was because it was inconvenient for them to make two trips. This whole experience has been inconvenient for us. We’ve also been making payments for a couch we don’t even have because they refused to push that back as well until we actually received the couch, which was in the payment contract we signed. They love saying they are a family owned business and treat their customers like family. They do not care about their customers at all. I am also 38 weeks pregnant so the new delivery date they set we might not even be home for. Do they care? Nope. This never would have happened if they delivered the right couch in the first place. So it’s currently been 9 months since ordering and we still do not know when we will get our couch. Let’s hope it’s at least the right...

Made a very large purchase, several items. New to area & was purchasing items for our new home prior to moving in. We were taking a international vacation for a month knowing we couldn’t take immediate delivery. Our delivery date was set for 9/24 & the sales rep even wrote it on our invoice. The day before we were expecting our delivery we realized we had not received a time frame so I contacted Slumberland directly. I was told we weren’t on the delivery schedule & was transferred to the sales rep. Our sales rep stated he was waiting on a call from us to set up a date & time. I responded he had given us a delivery date & even wrote it on our invoice. He responded “no I’m sure you were to contact me because you weren’t sure when you’d be back from your vacation & in your home.” Wrong! We knew exactly when we were returning that’s why our delivery was suppose to be after 9/15 which explains the written date of 9/24 for delivery on our invoice. It seems the next delivery date to our area is 10/1. We’ve been in our home ten days with only a bed; no place to sit or eat. Another seven days shouldn’t be a big deal but when you literally move cross country & have been living out of suitcases & in hotels for the past five months another week can seem like a long time. To top it off there were two items we purchased that weren’t considered “furniture” & when we purchased them we could of taken them with us but the sales rep put them aside to be delivered with the rest of our purchase. When speaking with the sales rep about the delivery date debacle he informed me these items couldn’t be put on the truck & we’d have to come by & pick them up. Why weren’t we told that when we were in the store, now another item for our “to do” list which could of been easily prevented had we been told. To say the least this customer is not a happy camper. Keeping my fingers crossed that when our furniture is delivered, it’s all there & in good...