Tory Burch — Local services in Contiguous United States

Ask for Natasha! While all the staff is helpful, Natasha went above and beyond. I first went in and purchased a full price bag - it was absolutely perfect for what I wanted. I wavered on a bag that was on sale. She offered to put it on hold for me, but I didn't end up returning until our last day in town two days later. By then, the spring sale had started and the marked down handbag I had been interested in was now part of the preview sale. She gift wrapped a pair of earrings for us, and confirmed that while the bag I had just purchased two days ago was not part of the preview, she said she'd reach out if it was part of the broader sale that was going live in a few days. Fast forward over a WEEK LATER and Natasha texts me to confirm the first bag I purchased is now included in the sale, proactively worked with her manager to pull up the sale and REFUNDED ME THE DIFFERENCE....

Bryce Ortiz, the store manager, and his team handled my case unprofessionally and gave me the worst shopping experience. Called in to order a bag, they were unsure about my payment status and amount to start off, lack of communication with me about store closure for the next 3 days and couldn’t mail the bag out, poor communication skills among their team members lead to wrong mailing method of my bag. Best part: when I called in the store to clarify things before I received the bag, Bryce didn’t even give me a chance to talk. He told me that he knew about my case and “offered” me to return the bag when I receive it. That’s it. Rude and disrespectful. So my business means nothing to him. Hope he is not a racist with discrimination because he knew I was an Asian and the bag was for Chinese New Year. I’m truly hurt from this experience and hope they...

ABSOLUTE BEST PLACE TO BUY TORY BURCH OR ANY DESIGNER BRAND AT THAT!! If you're going to shop here and spend the amount of money necessary to purchase an item, then you need to work with Devin. She is hands down one of the best sales professionals from any industry I have ever personally worked with. We are from Iowa and not only did she remember my wife and I after dealing with us a year prior to a return trip to this store, but recently she went out of her way to help me surprise my wife for Christmas. Devin took the liberty to call every single Tory Burch store in the nation to track down a pair of boots for my wife. I can't say enough good things about and my wife was absolutely thrilled.

Great experience and excellent people- we will continue...