Cowan Hardware Company — Local services in Conyers

Went in 2 weeks ago because I wanted to buy a new zero turn mower. I bought a walk behind zero turn there years ago. Picked the one I wanted and was told by the nice sales lady that they were having a big "Pro Sale" in a couple weeks. If I waited I could really save some money. Went in today during the "Pro Sale", nice sales lady was not there. After 10 minutes of standing around a black gentleman came up (didnt catch his name) asking if he could help. Told him the story, so here I am for the "Pro Sale" He asked what I wanted and he would check with the sales manager. I thought it strange they seemed to have morphed into a car dealership. A couple minutes go by and he returns saying they can take 50 bucks off. 50 bucks? Thats the big "Pro Sale" I waited 2 weeks for? A whopping 1% off? And for that you had to ask the manager? The salesman said "thats what he said". I told him to tell the sales manager that wasnt much of a sale. Thats when the attitude kicked in. The salesman just walked off and under his breath said "tell him yourself". Shocked....I walked up to the counter where he hid behind and asked him to have the sales manager come out. He waived his hand like someone saying..........Get the F outa here. I know Im far from their largest customer by my business and myself personally have spent at least $10,000 over the last ten years here...........now they wont get another 10 cents. In the sales managers defense he did come out and offered another 100 bucks off. I thanked him but told him its too late, Im never coming back. I seriously doubt they care if I do but oh well....

The last two times I've been in this store there has been the same person eyeballing me as if I was going to steal something the first time I called corporate because I felt discriminated against for no reason because this man followed me around the store the entire time and then ask me why I was talking to so many staff members AKA his coworkers I was a pain customer and I complained to corporate about him and the store manager and nothing was ever done I shop there again recently and lo and behold the same guy followed me around the store while I did my shopping best believe I'll be calling corporate again I do not recommend this Ace Hardware I don't mean to get ugly but the man looks like he has Down syndrome and I only say that because it pisses me off to be treated that way so if you shop at this Ace Hardware don't be a minority and be sure you're well groomed because if you look a little dirty like you work hard for a living you will be pestered by this man every time I turn the corner he was there and it really pisses me off that he still works there I will be calling corporate again because I know for a fact he was watching me because I even did a little test just to see I would walk to a certain now and then peek around the corner and sure enough he was there keeping an eye on me as soon as I find the paper with his name on it...

UPDATE: The manager of the store did contact me after this review to fix the problem. Kudos to them for caring enough to reach out.

Stopped by to have some galvanized pipe cut this morning.. I found an associate to help me and was met with quite the attitude. I'm as polite as they come, which may be the problem, but when I ask the guy to cut it for me he kinda just looked up at me like I was stupid and as if he didn't want to do it. So he leaves to go cut the pipe and I wasn't sure if I had been clear on the size and threading, so I chase him down to verify with him. He cops another attitude with me, laughs, shakes his head, and walks out the door. At this point, as he's walking out the door, I tell him, "just let me know if you don't want to cut it for me and I can go somewhere else." There was a young man there who sensed my frustration at this point and calmed me down. The young guy was very polite and understood how to treat a customer. Anyway, the guy came back out and gave me the pipe and was somewhat more friendly. There are some very nice people that work here, but if you have a few bad employees it can destroy your entire business. This experience ticked me off bad enough to the point where I will just go to the big box stores from here on out. The shaking of the head and smirking is beyond...