American Eagle — Local services in Coral Springs

I hadn’t gone shopping for jeans in about 12-15 years, and I was pretty nervous going in because I had no idea what styles would be available much less what would look cute on me. A sales associate named Sarah came over to help, and OMG she’s amazing!!! She made the experience really fun, and I wound up with a whole new wardrobe of great jeans, pants, tops, and even a dress that fit perfectly and look great! It was like going shopping with my best friend from high school 25 years ago. Sarah is an absolute gem of a girl, and her fashion sense is impeccable - she understands exactly what the customer wants and needs, and goes above and beyond. It was the best customer service I’ve ever experienced in a clothing store, including having a personal shopper at Saks back when I lived in New Orleans. To Sarah: THANK YOU! You rock! To AE: thank you for having sales associates like Sarah - whoever does your hiring and training for this store must be pretty...

Unprofessional employees at this location. I placed an order online and requested in store pick up. The email stated my order will be ready in two hours. I assumed I can go in and pick up my order, I went in the next day. One of the employee said he could not locate my order and said in a unprofessional tone “Well, I don’t know what you want me to do, your order is not here”

The manager stepped in and requested I wait for an email confirmation. She explained one out the four items they did not have in stock. They didn’t have a belt in stock. She requested I wait for everything. I received an email tonight stating my order was canceled. Just great. I should have given Hollister the sale. They didn’t even give me the option to come to location for some of my items which they had in stock...

The store is empty for a reason and its probably because of the horrible experience you get once you walk in the door - especially from what I have read from other reviewers. I cannot wear a mask for personal health reasons and I felt I was being DISCRIMINATED against at your store on Sunday 5/23 around 1pm, when I was YELLED at by your associate that I cannot enter your store unless I was wearing a mask. I was happy to be able to join society at the mall, in and out of MANY stores without a mask on since the CDC and our Governor have lifted ALL mask mandates until the disgusting, discriminatory experience I had in your store. Above everything - you need to teach your team respect and customer service. If your brand stands for discrimination, then by all...