Helzberg Diamonds — Local services in Coralville

Every Helzberg I’ve been to has been so amazing, except this one. I originally went in for an inspection on my wedding set and was told it needed to be sent out. It was sent out on 8/9 and was supposed to be back on 8/19. I accidentally called a day early and was told it was going to be delayed another day, but it was delayed three more days. No one called to inform me, my husband had to keep calling and popping in to see if it was back. I just got it back today, 8/22.

My problem with the first encounter I had at the store was what a couple other people mentioned, the people are passive aggressive. They don’t really greet you they just kind of look at you like you’re causing a problem for them. The second encounter was slightly better, one person said hello and asked if we needed help, but the problem with this encounter, like the first one, the white man with the vests complained about the two women he was working with both times I was in there.

I’m also not one to leave reviews, but I think it’s important that people know the environments they’re going to be in ahead of time. You’re most likely going there to purchase a piece or pieces of jewelry that you’ll have for a while, you deserve to feel welcome and at ease, not intimidated and...

I went to Coral Ridge Mall where I received excellent customer service from Erica and Michelle at Helzberg Diamonds. I was wanting to know the value of a necklace that was a gift once purchased there. I was not expecting them to be too thrilled to do that for me, when they would rather probably sell me some new jewelry. To my surprise they eagerly went the extra mile. They not only looked it up on their computer, but also examined the diamonds and cleaned the necklace for me. I enjoyed chatting with them as well. I had another item that came from another store in the mall. They were not so eager to help unless I paid a hefty appraisal fee. The difference was like night and day. Thanks Erica and Michelle, I will always remember where I can receive the...

We went to have wife's 46 yr wedding band resized. We didn't by it there. We have bought ruby ring, 2 ruby necklaces, ear rings for daughter & other items from Helzberg. Employees wasn't helpful. They try to resize ring a different size that didn't fit finger. Either to big or very hard to get on & off. Once got size they had no idea about ring. White gold or not, hard time deciding on other things. They said if it's this it'll cost this to resize. Not only did 1 person get involved but 2 or 3. The original employee left us & went to help someone else. We said just forget it. We asked to look at some ruby items. Employee said all items put away because of having a showcase. Very disappointed. Won't go back to buy anything. Miss...