KAY Jewelers — Local services in Coralville

My partner purchased a necklace for me from this place back in November. It was kept in its package and never taken out. I opened it as a gift on birthday (November 2024) and noticed right away that a diamond was missing from it. He had the gift receipt so he tried taking it back to get it fixed- obviously this was not our fault since the necklace had never been taken out of the packaging. He was told multiple times that they would not fix it and that it was our fault. They would also not allow him to return it either. I’m not sure if this place is a scam or just has terrible customer service but now my partner is out the hundreds of dollars he spent on it. Not pleased with this business at all and very upset with how this situation...

We ordered my wedding ring from the CoralRidge mall store. When we ordered it I was told a size and was told it should be a little big to account for swelling during the summer. After our wedding when I was able to wear the ring it felt like it was sliding off. Went in to see if we could get a smaller size and was told no we would have to buy a whole new ring. Even though it was their fault it was sized wrong. Went to the Cedar Rapids store and was told they exchange the ring. Cedar Rapids couldn’t believe how loose it was and resized my finger and the ring. The ring was a full SIZE AND A HALF to large. If you find a ring you like go to a different store with better customer service. Will not do any more business at the...

BEWARE! I took my engagemnet and wedding rings in for their semi annual cleaning and check. Associate was nice and asked if I was signed up for email savings and coupons in the mail. When I said no he said why don't I get you signed up I said ok that's fine coupons are always good roght? Come to find out HE OPENNED UP A KAY'S CARD! My credit score now takes a hit and all I got from the store manager was a sorry it happend and we talked to the employee about how he presents the card. That sorry came 5 days later after 2 online chats with customer care and 1 phone call with customer care...needless to say THEY were more sincere and apologetic then the store manager! NEVER will I go back...