PANDORA Jewelry — Local services in Corpus Christi

UPDATE: Changing my review to a 5 star because of thE EXCELLENT service I received while I was there on Friday. New manager Gracie was wonderful! She cleaned my bracelet and helped me look for new additions to it! Friendly faces when I walked in everyone greeted me and made me feel very welcome. Thank you for actually listening to these reviews and changing it up in there. Will definitely be coming back.

ABSOLUTELY worst place to shop in the mall, you don’t get greeted when you walk in and if someone who doesn’t “look the part” walks in they will definitely not help you I came in here this week TWICE! to buy a tennis bracelet and they wouldn’t help me at all!! The first day i went up Im sure it was the manager and assistant manager or at least a sales lead just huddled up not even looking my way, I asked for help and they FLAT OUT ignored me. The second time i went in, it was one of the same employees i’m guessing the store manager since she’s there a lot and a different employee, ONCE again was not greeted was actually looked at this time in a horrible manor, sorry when i get out from working a 12 hour shift i don’t look all put together. They did not help me at all even when I went up to THEM for help, happened to a couple of customers who came in too. I guess they rather chit chat and judge then do their actual job. I think i speak for everyone in the comments that they need to get rid of this staff or atleast the rude ones and put in people who actually have a heart for what they do and won’t be rude and judging you based on how you look, customer service is about helping EVERYONE it’s not just oh i can just help someone who looks rich nope it’s CUSTOMER service. Anyways i’m very very disappointed in my TWO visits and will not be coming back until it has changed and it won’t just be me but if you see these comments you’ll understand why. I wish i could give zero stars but it’s not an option, Pandora you used to be a great company I’m sorry these employees are...

I went there today 12/23/23 and granted when I walked it, it wasn't busy that they couldn't see the order of the people that came in. I came in knowing what I was going to buy. I looked at the showcase windows for the rings and then I went to stand in the middle to select it. There were two girls standing at the ring case and both looked at me and went to someone else. I KNOW I was there before both people they helped. I didn't say a word, finally what appear to may be a lead or possibly manager came to help and I mentioned to her what happened, she never apologized or anything, she damn near gave the eye of she didn't care. THE ONLY REASON I CONTINUED WITH THE PURCHASE is because the ring is what someone told me they wanted. My being African American and the majority of the area is Hispanics, I didn't want to allude to that was the case, but it sure felt like it. I've toyed all day with taking it back and finding another location to purchase, but it's too close to Christmas. I'm here for vacation and by far feel this is the worse Pandora store I've come across and we frequent several because we give charms as gifts. My account is not under this email, and I'm not looking for nothing in return, but train your people better because the customer service was very poor.

I actually forgot part of the stack and I refuse to go back there. I will wait until I get back home to DFW and go to one of...

Absolutely not. I’ve been told this is the only pandora store in town. So they take advantage of buyers. You have their attention when you’re purchasing an item but then don’t care about returning customers who need assistance. I’ve purchased several things but realized only then do I seem to get their attention. Every now and then I asked to clean my jewelry here. I’ve been told varied excuses. “No sorry not during the weekend. Come back Monday through Friday”

So I came back Christmas break because it’s the only time I don’t work during the week and can meet their hours of operation. I was told “no sorry we don’t do cleanings during holiday shopping.”

So I waited a month to go on my free day and was told “we’re just too busy right now.” It’s been 4months and I tried again. Attendant said “oh no sorry we don’t do them on Fridays.” I recanted my story and tried to understand. She said “yea no it depends on the person that’s working and we’re just so busy.” I looked around. There were 2 employees and 2 customers. Lazy, prejudice, and deceiving employees. I regret my purchases and glad I haven’t bought anything else since these experiences have occurred. Definitely boycotting them. Hope their store closes soon so we can get a proper shop in...