Michael's Fine Jewelers — Local services in Covington

Outstanding customer service and care. I went to 2 different watch repair buisness’s for a very simple service, the hand of my watch fell off the watch because I dropped it. I have a vintage omega that runs beautifully and I simply wanted the hand put back on, the prior shops said I need to replace part xyz and wouldn’t put on the hand(very simple) unless I fully restored it and pay an unholy amount of $. Keep in mind the watch ran great before the drop and still does. I came to Micheal’s and explained the situation, they took my watch to the back and in quite literally less than 5 minutes put on the hand free of charge because the job was simple & the other shops tried screwing me over. It was an incredible gesture and I will now give my business to Micheal’s, I’m not promoting that their services are free but I’m simply stating the customer service and care is excellent. I did not anticipate a free service and In fact I tried paying the shop but they refused. I will be purchasing jewelry exclusively from here now because Micheal’s care about serving there customers. I will Include a before and after of my...

AMAZING customer service!! The little band things had come loose on my watch and I kept catching it on things. I also had a pearl bracelet which had begun to loosen. I walked in with both pieces. I was told the bracelet would take a bit longer but my watch was fixed immediately. A week later the watch band separated from the watch! I again went in and the watch was fixed immediately. My watch is over 2yrs old and since the watch is water proof, I haven't been very careful to keep it dry and with a leather band that is not the best. They were able to look up and order a silicon band for me. When it arrived, I was able to stop in and the new band was again quickly attached. The price was much lower than I expected too. Happy to recommend to anyone even remotely...

I had three watchbands that needed links removed. I called a jeweler in Mandeville and was quoted $15 per band. Michaels quoted me $8 each so I went there. I was also trying to figure out what to do with some of my mothers and grandmothers diamond rings. Michael showed me a gorgeous necklace that he designed for his wife and it is gorgeous! So he is in the process of making mine and it will be ready next week! I'm so excited. Cannot wait to pick it up. Michael and his son are very friendly and I look forward to working with them...