Geneva Discount Furniture — Local services in Crystal

Updating this review as of today. Not sure if under new ownership, or what changed, but at least the change is for the better. Someone from the store called me last week, and they came out today and repaired the sofa leg. The repair guy that came out here was really awesome. He knew exactly what to do to fix the issue, was very friendly, and professional. Will increase service to four stars, still lose one star for the original issue.The biggest reason for increasing to four stars though is the guy that came and fixed the problem. If the store owner and managers were as professional and courteous as he was this would've never been an issue.

Original issue : (1star rating) Do not buy anything at this store. Customer service is a joke. Spent almost $1000 at the store and the couch is already broken after three months. Owner was extremely rude and discourteous. when we tried to address the issue with him, Owner would not take care of the problem and we still are left with a broken sofa that is only three months old. Will never do business again with this fly-by-night shop. This company is a shining example of what the very worst of customer service and store...

My experience with this business was unbelievably remarkable! Long story, but we had a sectional delivered and it was kept in storage for a few months until we were ready to move it to its new home. Upon unpacking (it was all wrapped and packaged very well), we discovered that the lounge end of the couch was broken along the top corner edge. I decided to call Geneva and ask about the warranty, as it seemed it likely happened before it was even wrapped up at the warehouse. The manufacturer refused any responsibility. Despite this, Hadi (the manager at Geneva) stood by their product and ordered us a new piece free of charge. We picked it up within the week and it was perfect! They are definitely honest people who care about the products they sell and the people who purchase them! We will definitely continue to give them...

I bought my first couch and loveseat here last week. Such great prices, such great people!! I won’t spend my money anywhere else. Even though I only get to buy one a year this is the place where I’m spending my money. And the delivery service they have is top notch. I also love that this is a family owned business, not a big Ashley store with people hounding you the moment you walk in. They let you walk around and answer any question you have and they give you all the time you need. It took me three days to make up my mind and I got NO PRESSURE from them. That’s very different from a big store. Again I won’t spend a penny on furniture anywhere else and thank you to the owners! I am in love with my...