T-Mobile — Local services in Crystal

Recently bought an LG V40 from Derek at this location. Customer service was good. But when I bought my phone, I also bought insurance, which was $15. I was told I'll get a free set of LG tone bluetooth headset that comes as a deal. Finally recieved my first bill for the phone, and guess what? I got charged for $12 extra and $15 for insurance, "supposedly" the $12 is for the partial month? Then why did I get charge $15 too? For full month? Tf? Then this is where it gets better, I'm getting charge for an monthly installment fee for the LG tone bluetooth headset. So all of this was never disclosed at the time of my purchase. Went to return the headset but manager was not there to speak with. Was told they'll give me a call but have not heard back. Will be returning soon to this location to speak to the manager. So is this how sprint employees try to get their commissions? By not disclosing everything? Pretty much lied in front my face to get the sells. Now I'm getting charged for fees I don't know about. This isn't the first time something like this happened to me from Sprint. A while back i was told i would get a free samsung tablet 3, but once the bills came rolling in, nope, was getting charged for that too. Guess I'm the fool for falling for Sprint customer's service over again. Be careful when they say you'll get something free with the purchase of a new phone. Nothing's free. See you...

I went because it was near my home, only wish I read the reviews beforehand. My partner and I wanted to have a joint plan, we traded in our old phones because they had some good deals to get new ones for either free and/or vastly discounted. After ringing up the charge of paying for taxes on the phones and got some accessories the bill was over $300.

We looked at our bill the next month that should have been $141, but it was double that! Then the next month was 242! I went to the store to get a more clear answer and my money back, the manager MJ either didn't understand math, or good customer service. He didn't understand that I was being over charged for 2 months and should get a refund. He brushed me away and didn't even try to help.

All in all I was charged $933 for poor service, and got a rude manager that was...

Do not get scammed! I went here due to a wireless match program where the manager MJ told me if I switch from ATT to Sprint I’d go from my $250 bill to $190. He said the first bill won’t accurately note this amount right away. Now every month I’m busy calling Sprint, which charges me $245, to get it adjusted every month to the $190 price I was promised. Not only did MJ fail to give me the price he promised, he did not enter the refund documentation to pay my ATT final bill so I had to do this also. Incompetence or just swindling?! Either way, a huge disappointment and countless hours waste of time!! His staff seemed nice but it’s sad that they have a manager that doesn’t fulfill prices as promised. Do not be...