Mobile Kangaroo - Apple Authorized Service Provider — Local services in Culver City

My iPhone powered itself down and refused to turn back on. I don't have insurance or a warranty so after spending hours troubleshooting, the Apple website directed me to their Genius Bar or an Apple Certified repair store. I selected Mobile Kangaroo because their location in Culver City is just a few minutes away from me and it is an approved Apple repair store.

I made an appointment online and took my phone to them the very next day at 12:30pm on 7/3/25. Unlike the Genius Bar where they try to troubleshoot and diagnose the problem while you're standing there, I was not given that option here. They told me I needed to leave the phone with them and they would get back to me on 7/5/25, because 7/4 is a holiday. Sucks. But okay. I understand.

On 7/5/25, I did not hear from them. I don't have another phone but I can read and respond to text and email messages from my Mac. I looked up their website and found 2 numbers - one was specifically for text messaging. Each time I sent a text it bounced back as undeliverable. I finally decided to get in my car and drive over knowing they would be closed by the time I got there but I figured I could leave a note under their door.

On 7/6/25 I still had not heard a peep from them. Not an email. Not a text message. They know they cannot call me because I made it clear I do not have a back-up phone.

On 7/7/25 I drove down there and asked for my phone. They spent a few minutes looking for it and brought it out me saying they were unable to turn it on and they recommended buying a new iPhone because it would be almost the same price if they try to fix it. They mentioned the note I left under their door 2 days earlier but did not apologize for not contacting me with an update.

I got the feeling my phone had been sitting there since Saturday when they figured out they could not turn it on. I highly doubt they did anything different than the troubleshooting steps I had already tried. I spent $35 for them to do what I already did.

I give them 5 stars for the ease in making the online appointment.

I give them 1 star for service and communication.

Being without my phone for several days was a considerable inconvenience and their lack of communication is unacceptable. I do not recommend you bring your mobile phone here...

Avoid. Booked an appointment through Apple to get my screen repaired here. Big mistake! Per Apple's policy, they must run diagnostics on your phone before repair. They did that and everything was fine, but when I picked it up, I had an error message regarding my camera. My camera worked fine before I brought it there. So, even though they were only supposed to replace my screen, they clearly did something for me to receive that message, but they denied culpability and stated only they could put the broken screen on and give a refund. That wouldn't fix my new probalem they created, however.

So, I took it to an Apple store and they said clearly and without a doubt that Mobile Kangaroo had created the issue, and they were adamant about the diagnostic records backing that up. No doubt they said (a service member, their supervisor, and a high level Apple care member on the phone I spoke to).

Naturally, I called Mobile Kangaroo back and told them what Apple told me, but they again denied any responsibility and left me hanging for the $350 screen replacement charge and my new camera issue they created. The conversation I had with them was insane and it just started and ended with "there is no way we could be responsible for that", but again, Apple said it was 100% on them, no doubts.

Do yourself a favor and take your products to the Apple store instead of these "authorized dealers" that Apple doesn't back in any way for warranty. I was told they just have an aggreement to use Apple parts, so I have no recourse with...

I’m sad to have to report I had a terrible experience with Mobile Kangaroo. I’m not looking to seek revenge but please be aware before using their services… I feel completely ripped off by them.

Not only did they take my money but they also did not repair my device and they even made it worse than what it was when I originally brought it in.

My laptop’s screen wasn’t working and Apple sent me to MK to get it repaired. They first said they needed to order s new display. Days later they told me the issue was not the screen but the logic board. They ordered a new one, I got my laptop back and a day later the screen had another malfunction, again.

I was told by MK i was going to get a refund for the ~$700 I spent in a repair that was not well done (and that took about 2 weeks!).

Long story short, it’s been 3 months and after countless of calls and messages they are now saying I won’t get my refund.

The several people I’ve spoken with are nice and friendly but their customer service is terrible. I feel ignored, stepped on, ripped off, and extremely frustrated for the waste of time, energy and money this situation has caused.

If you can take your devices directly to Apple please do, or find another place. Do yourself a favor and do not...