Geek Squad — Local services in Culver City

Bought a computer about 2 years ago from best buy so when an issue came up with it I took it to Geek Squad to at least diagnose the problem. I go there, they weren't busy, and the staff tells me I would have to schedule an appointment just to speak with them......ok? Appointment set for next day. I go in. Employee looks at my computer for less than a minute, says "it's probably a motherboard issue that'll run you $300-$400 to fix. Honestly at that price you'd be better off buying a new computer". Let's see... spend $300-$400, which I was willing to do if needed, or buy a new computer which would cost $1200?!?! What blew me away was that he didn't even look into this, he just guesses without really looking into it. I leave because he clearly didn't care. I call a local computer repair shop and OVER THE PHONE they are able to help me fix the issue FREE OF CHARGE!!! they knew exactly what the problem was saying it was typical for my computer. Now I know why people say don't waste your time with geek squad and...

Very Poor Customer Service. Please don’t buy protection plan from best buy. They are fraud. I bought microwave with two year protection plan from them. And it stops working in less than one year. So, i call customer support and they said, they will provide me replacement bring it in store. And when i went the store. They didn’t provide me replacement and they disrespected me. And not only me there is one more customer who was in store to get the replacement from geek squad. The geek squad employee grab her microwave and throw it outside of store and kick her out from the store. And they disrespect her as well in front of me. There is a female emolyee with glasses who work at geek squak store is also very rude. Don’t go to this best buy location. They are very rude. And don’t buy the best protection plan. They are fraud. They didn’t replace the item if it...

Shoutout the homie Matt, I made an appointment for 8:20pm on a Thursday and he had some other customers when I arrived, he asked me if I could come back later since he didn't know if he would get to me in time before closing after I explained what I came in for, I asked if there was any way that it would be possible and he said there might be a possibility, emphasis on the might, I let him know I'll wait and if it doesn't happen it doesn't happen, he said he didn't want me to wait around to then not be helped but I said it was okay, he was able to finish with the other customers and still have time to help me before closing! I also overheard another employee tell another customer that there were 2 call outs that day, Matt came through and mans deserves a...