T-Mobile Authorized Retailer — Local services in Cumberland

Avoid this T-Mobile location at all cost! Seriously go to the LaVale location and save yourself the trouble. The agent Matt was trying to charge me a 37 dollar fee to swap the 5G Home Gateway even though online care team told me no fees. He kept saying that’s the part online support forgets to tell customers. I contacted LaVale T-Mobile while in store and they told me no fees would be charged. Even after stating this to Matt he still said there would be a fee. I left and went to the LaVale T-Mobile and Kate got my 5G Gateway swapped and no fee. Thank gosh I left because when I got up there we also learned that Cumberland T-Mobile not only was trying to charge me a fee that was not even needed but they added a second Home internet line to my account without my permission. Something seriously needs addressed with this issue at Cumberland location. Employees are not being trained correctly or something. Do yourself the favor and make the...

EVERYONE run from here...My husband Tom brought a phone several months ago, since day 1 he had to take it back every week or two to get adjusted or something. Last week when he went in AGAIN! the guy said that he would order new phone as something had to be wrong! well he went in to pick up his new phone and they wanted him TO PAY for it! NO WAY should he have to pay for faulty phone. Oh by the way when he did get his new phone months ago, they charged him to transfer info. This is NOT RIGHT, plus he doesn't even get a senior discount that they advertise....

BEWARE AND RUN AS FAR AND AS FAST AS YOU CAN FROM THIS LOCATION! They will upcharge you and oversell you items without telling you. Then when you get your bill you find ALL THE EXTRAS. We were signed up for a phone line and didn’t even get a phone. Jordan and his accomplice will promise to FIX the issues and will never call you back. It has been 2 months now for us and we are still trying to “resolve” the issues they have caused us. GO...