Izumi Asian Bistro Cumming — Restaurant in Cumming

Having dined at this restaurant for the very first time this past Saturday (April 10, 2021) I feel it's necessary that I give a review. My review is really split into 2 parts, forcing the rating to be what it is. First of all, let me say that the food was actually quite good. My wife and I were also discussing returning due to there being several other items on the menu that we wanted to try. We ordered the Sushi & Sashimi Deluxe. We'd been working projects all day and were quite hungry (it was about 8pm) and just started digging in once our plate arrived. What we didn't realize at the moment was that we only got 5 pieces of sushi, and 6 pieces of sashimi... which was the smaller plate, not the deluxe. I asked for a menu to confirm we were not mistaken. I let our waitress, Amy, know of the mistake and she sought to investigate. Eventually, the manager, Amber, came to our table. She said she decided to give us "the benefit of the doubt" and bring us the rest of our food (which we had nearly finished at this point as it took them a while to "investigate" I suppose) She also said that her cooks claimed to have made our plate correctly. I told her they were lying to her (probably to keep their jobs?) and that her "benefit of a doubt" insinuated that my wife and I were lying. She insisted that we should be satisfied that this "benefit of a doubt" would still give us the rest of the meal. That wasn't the point. I informed her that she really ought to work on her customer service, to which she replied, "Customer Service is not my job." REALLY? She said that exact phrase. (I wrote all these things down Saturday night so I wouldn't misquote them later. I also wanted to sleep on it a couple days to decide how I should proceed with this review) I told her how mistaken she was as working at a restaurant most people would agree that customer service should indeed be the TOP PRIORITY. She then informed me that I was "making a mountain out of a molehill." Incredible! By this point, we had lost our appetites. The food arrived, and even THAT was incorrect, as they still brought the wrong items: 3 pieces of sashimi and 6 sushi, which should have been the other way around - 3 sushi and 6 sashimi. (A DELUXE comes with 8 sushi and 12 sashimi) We were just disgusted with the whole ordeal at that point and told her to just charge us for the smaller plate and take the food back. Amber took the plate and irritatingly threw/pushed the bill on our table when I placed my credit card on it. I spoke to our waitress, Amy, who did a standup job, and told her how unfortunate this whole incident was and told her she wouldn't get a tip because of it. I also told her that I felt sorry that she had to work for someone like Amber. After reconsideration, it wasn't Amy's fault at all and we gave her a big tip (over 20%), regardless. We were just dumbstruck, saddened, angry, and a whole host of emotions at once. Like I said, the food was surprisingly great with really nice cuts of fresh fish. We would love to return, but not while Amber is employed there and hopefully when management decides that CUSTOMER SERVICE is important to their business' continued development and success. I really do want to try the duck! If you decide to dine here, make sure they get your order right so you don’t have to worry about Amber’s sanctimonious attitude and lack of customer support. Perhaps Amber should consider employment where customer service is not important at all, like stocking shelves somewhere...

I have never been so insulted and embarrassed in my entire life. I personally never write reviews but today we were treated so inappropriately by the owner “On” that I had to share. My wife and I have been frequenting Izumi since it opened and supported them through the pandemic and often recommended them to friends and family. However based on what happened today we will never be back and we will now tell all our friends, family and acquaintances to not frequent this establishment. “On” you probably don’t care but today you lost a lot of business.

My wife and I went to eat and we were waiting for our seats at the Bar with Ashley, who is amazing by the way. Ashley noticed us waiting and came over to say hi and to apologize that she couldn’t get us a drink based on their new rules. We said yes we read the sign and we would just wait till we sat. Anyway “On” came running over and told my wife, “you are not allowed to order drinks until you sit”. She said we know and we aren’t and we’re just saying hello. “On” said well you are not allowed to speak to her and if you don’t stop you would have to leave. I heard this and said “Ashley came up to us as we are regulars just to say hi and apologize that she couldn’t get us a drink” and I asked him why he is telling a customer they can’t speak to an employee. He replied with, “You need to leave, we are not serving you”. What???? He proceeded to tell me this is private property and he would call the cops if we didn’t leave. I proceeded to tell him how long we have been coming there and that we were regulars and good customers. He said “ I don’t care we are not welcome here”.

My wife left in tears and we have both never been so insulted in our entire life. I highly recommend you save yourself from this experience, you don’t support this establishment and you go somewhere else. Although the product is decent, the lack of service and appreciation from the owner should not be rewarded. Spend your hard earned money somewhere else. Again we were coming here since they opened, spent a ton of money and we will...

Sadly, this is the last time we will be here. We’ve always gotten take out in the past and it’s frustrating how every little item (sauce/napkins/silverware) has to be requested and the tiniest little white sauce is provided and it’s hardly a dollop, don’t even think about asking for extra without being charged significantly. However, our dine-in experience was just unfortunate considering lunch was a 60$ tab before tip. Service was not at all acceptable (this coming from a service background). Ordered sushi as an app and hibachi and have zero complaints about the food other than they charge a dollar for adding a couple slices of fresh jalapeño on top, but whatever. We had to ask for napkins and silverware from the host stand to eat. Our server never stopped by to see how our meal was or refill a water glass, by the end we were just ready to go and if great service were provided we would have had no problem signing the check with the automatic 20% gratuity inclusion, however the service was not good and we had already decided 15% was the max to be left upon checking out. It’s uncomfortable when you are expected to tip in front of the one who provided their service sometimes, especially when it wasn’t satisfactory. I completely understand minimizing waste, but this is to the point of where we’re so concerned about the business that we’re forgetting a dining experience is about customer care. I’ll leave it at that. Sincerest regrets that we won’t be back because honestly I’ve been a fan of the food, but it’s just not worth the rest that...