Swarovski — Local services in Cypress

If you look at my profile you’ll see that I only write 5 star reviews and try not to write negative reviews. However, my experience at the Outlet Store Swarovski location was sub-par and frankly mildly frustrating.

To start the lady that was helping us (middle aged lady with shorter hair didn’t get her name) was not quick to help and seemed annoyed. I exchanged a previous gift for some earrings for a friend. She did not give me a new bag (old one was beat up) and she didn’t even bother to wrap the bow around the actual gift. Absolutely zero care for what she knew was going to be a gift.

Secondly, I was at the mall returning an expensive pair of pants at a different store. I left the receipt at the counter on accident and only realized when I already left. Upon going back not 5 minutes later she claimed that it was not there when I remember precisely where I left it. Again she was almost giving me an attitude when I cordially asked if she had seen my receipt.

Overall my experience here was not great at all. I don’t want to generalize the employees but this lady in particular was horrible to interact with. God forbid you come in not dressed the part. You’ll be treated poorly. Save the headache and go to the Memorial mall location. They’re...

Came here for some specific earrings I had seen online. The site stated there were a few in stock at this location and wanted to check them out before buying. When my fiancé and I entered, the staff looked up and ignored us. No greeting or help. We looked around for a while and could not find what we were looking for. In the meantime, other customers had walked in and were greeted and helped by 2 ladies on the floor. I finally went up to the front register to specifically ask about the earrings and the lady saw me and proceeded to not help me, continuing on the computer. Ok, cool, maybe she was in the middle of something… but no acknowledgment or help. I finally spoke up and asked if her or someone else would be able to help me find what I saw online or if those weren’t available, anything similar to that. She proceeded to tell me she needed the item number and couldn’t base it off of the name and picture I had screenshotted. At this point, one of the other ladies stepped in and said she would help look for it. After about a minute of looking at the front, the initial lady who was helping said they probably don’t have it and moved on to helping someone else. Very disappointed in...

They do have beautiful jewelry, it would be better if the jewelry stays beautiful! It’s my second time that I’ve bought a ring and I’m losing my stones! I’m really carefully with it, I don’t wear them if I’ve to wash my hands or putting lotion on. But with my last ring I already lost 13 stones.. the warranty is gone and it is not worth it to let it repair, buying a new one should be a better option but losing so many stones in 1 ring, I don’t trust it that it will not happen again. I think it’s ridiculous that you easily lose stones and from what I’ve l read, I’m not the only one who is complaining.. it’s poor customer service. I’ve a ring from Claire’s.. it’s a $5 ring and it’s been through a whole lot more then my Swarovski ring and that one has still all the stones left. I’ll never buy something from swarovski ever. It’s...