Gong Cha — Restaurant in Cypress

Had a very eye opening experience in Gong Cha at Houston Premium Outlets today. I ordered Milk Foam Vietnamese Coffee, a drink that I have ordered many times in other Gong Cha locations around houston. I took literally one sip of the drink and immediately did not like it. Coffee tasted watered down and milk foam was practically nonexistent. Other Gong Cha locations would make this drink creamy but my drink was very watery.

Being an avid boba drinker, you sometimes get bad drinks from time to time. No big deal. I went back to the store and asked for them to make me another drink. The cashier then brought a lady from the back named Katie Nguyen which I presumed was the manager. I returned my basically full cup (minus one sip) and explained to her how I did not like my drink and would like to get an new one.

She was very adamant and absolutely refuses to make me another drink, regardless the explanation given to her and the fact that my cup was literally full. I explained to her how I have ordered this in other Gong Cha locations and liked it, but she absolutely would not accept any complains for her drink. She claims that her location makes drinks exactly per the recipe given by corporate. She absolutely could not understand how bad drinks can be unintentionally made and implies that her employees are absolutely impeccable in making consistent drinks.

This woman (Katie Nguyen) should never be in service industry and I am completely baffled with her situation handling, or lack thereof. I am surprised how such an egocentric manager exists and surprised the store lasts this long. Basically f* me if your employee makes a bad drink right?

From the stark contrast of their Milk Foam Vietnamese Coffee compared to other Gong Cha locations, I feel like they aren’t using ingredients given by the franchise. Katie Nguyen should stop acting like her drinks are perfect and employees never...

All i want to ask is : how hard is to caramelize the top of the cream brulee? Can't you just make it crunch?? This is the 2nd time I gave this location another chance to prove that they are well trained and know how to make this of my favorite drink but they failed it again. I even reminded them of that issue and yet they still failed.... the worker who was making my order stopped in the middle of making my two drinks and went ahead to take an order from a customer who came in 3 more customers after me... so I had to wait much longer for the failed-made cream brulee brown sugar milk tea. Then the 2 customers who were behind me got their drinks before me. I would like to suggest the owner of GC to review the performance and skill training for the workers in this Cypress location. They are NOT up to par. I will certainly not to visit this location again and will think twice to get this brand next time if I want an Asian...

I often go to outlet malls, sometimes I get thirsty and the drinks at the shop in the mall are very bad, I only drink 1 bite and throw away the whole cup. But when I was about to go out to the mall, I saw this gongcha shop and I went in to buy some to try, it surprised me because the drinks were so good compared to the shops in the mall I used to drink. At first, I was quite overwhelmed helmed because there were so many options to drink, and I asked the person taking the order to help me order their best seller. I ordered creme brûlée milktea and passion green tea, their drinks have a strong tea and fruit flavor, everything is just right, very refreshing in the summer in Texas ❤️. I will come back often if it's convenient and recommend my friends and relatives to experience trying the drinks here. highly...