Primark — Local services in Dale City

I’m deeply disturbed by the behavior of one of the managers at this Primark location, Kevin. His conduct is completely unacceptable, especially in a customer-facing environment.

He speaks to employees in a condescending and mocking tone — I’ve personally witnessed him laughing in people’s faces when they ask how to grow or advance in the company. He uses extremely profane language loudly, right in front of shoppers, including children. This is not occasional slip-ups — it’s constant and jarring. It creates a hostile and uncomfortable atmosphere for both employees and customers.

Worse, he gossips loudly about staff in public earshot. I’m honestly shocked this behavior has gone unchecked. It reflects terribly on Primark as a brand.

This situation deserves immediate attention from upper management or corporate. No one — staff or shopper — should have to witness or endure this kind of toxic,...

I am writing to express my dissatisfaction with your current return policy. I recently attempted to return an item I purchased but was unable to do so because I did not have the physical receipt. Even though I was within the return period and had proof of purchase through my card, I was told no return could be made without the receipt.

I find this policy very rigid and outdated, especially considering that many retailers now allow returns to be processed using a bank card, phone number, or even digital receipts. It is disappointing that Primark has no system in place to assist genuine customers in these situations.

As a loyal customer, I believe your return process could be improved to reflect a more customer-friendly approach. I hope you will consider updating your policy and implementing a more flexible system for returns.

Thank you for your attention to this matter. I look forward to...

The other day I had a very disappointing experience at this store. The managers are extremely rude, and I witnessed one of them falsely fire an employee, which was very unprofessional. The work environment seemed hostile, with employees being rude to each other instead of helping customers. A staff member named Jason was no help at all—he stood around and never came back when I asked for assistance.standing in group not doing anything.Overall, this store is poorly managed, and I would not recommend...