Zales Outlet — Local services in Lake Ridge

We had an incredible experience at Zales, all thanks to Wesley! From the moment we walked in, he was friendly, knowledgeable, and extremely helpful in assisting us with trying on rings and guiding us through our trade-in process.

When we came back to pick up our rings after sizing, we noticed they had gone on sale for the weekend. Wesley went above and beyond to ensure we got the price match refund, determined to not let us leave until everything was taken care of! His dedication to customer satisfaction and attention to detail truly stood out.

Not only that, but Wesley also took multiple photos of our rings, provided us with extensive information, and documented the inspection process thoroughly ensuring we had everything we needed to add our jewelry to our home insurance policy. His commitment to making sure we felt informed and taken care of made this such a smooth and enjoyable experience.

If you’re shopping for jewelry and want someone who genuinely cares about their customers, ask for Wesley! He truly made our engagement ring shopping experience stress free. Thank you...

We experienced the worst customer service with Jill the store “manager” today. She was rude and unprofessional when the lady that was helping us asked her for help to remove the links of the watch because she did not know how to do it. We had already paid for it and waited patiently for more than 15 minutes for the unhelpful, unkind manager because she simply did not want to help. She ignored us while she knew we were waiting, just because she was with other customers who had not paid for anything yet as we had already done. My husband asked for a refund because we were not leaving with a watch that our son was not going to be able to wear right away and this lady “the manager” stood up from her chair saying she was too busy helping other customers. Well I took the time to check some of the reviews previous customers left (check yelp too) and this has happened many times before so do yourself a favor and do not go to this location unless you want to be treated like she is doing you a favor instead of...

I have only had this ring for a month and a half and one of the stones already fell out. I take the ring off to wash my hands and shower and to sleep, so the ring is treated with care. The extended protection plan I purchased of course does not cover this. Go figure. Also the saleswoman was very rude when I came to purchase the ring but I did not really care at the time because I was simply excited to get my ring. Save your time and money and go elsewhere.

Update: This review was posted 7 months ago. The post contained no inappropriate material however the post was hidden from the public...? I am not sure if the store had the review removed or what happened, but I have reposted it to be sure it is seen. I also wanted to point out that the company never contacted me to...