Adolphus Tower — Local services in Dallas

I’m not impressed with the manager on how she handle my situation. I asked for Jackie who had set up for me. and she just said well I’m her manager so I handle everything; 45 mins pass. She’s done nothing but kept me waiting. Horrible service.

Nhi however have taken care of my check in gave me my keys within 5mins. We all know there’s plenty of options when it comes to hotel in Dallas and you always have to be on top Of things. Bravo to Nhi and thank you for your quick and wonderful friendly service. Overly my stressful day. I literally came to this hotel right after my horrible Crescent hotel experience. Not sure if I’ll be back. nhi was great the rest need to be retrain on customer service! We came for...

This place is gorgeous! The staff is extremely welcoming from the moment you pull up: valet, champagne as you walk up to the check-in station, etc. They even have a well-dressed man to help get on the elevator. Inside the hotel there are bars, restaurant/cafes, comfy but classy sitting areas, a coffee shop, and even a barber shop - GENIUS! The whole hotel and especially the room was very clean and well taken care of. Unfortunately, we were only staying one night and had plans to go out, but we would have loved to enjoy the whole shebang! You don’t even have to leave the hotel to have a fun experience! We want to come back and stay at the...

Didn’t have any carts available for luggage check in. Mind you I am pregnant and did offer to help. Just took what we could put of the car. Bathroom floor weren’t clean, hair on the floor. The bathroom door didn’t close and the phone didn’t work. They did give us a new room. Didn’t apologize just handed us a new key. The text to valet doesn’t work or the phones in the room. Waited over 30 minutes for our car. Not worth staying here...