Lucid Private Offices - Uptown Dallas / Central Expressway — Local services in Dallas

Update on the review from yesterday. I want to point out that I verbally informed you that I was exposed to toxic mold, and at the time, you didn’t seem to care or show any concern. Therefore, I find it very disingenuous to receive your well wishes only after I wrote a review. I do not perceive anything you said as genuine, but rather an attempt to save face. I’ve been calling and emailing you all week requesting this information with no response. Yet, 51 minutes after posting a review, I receive everything I’ve been asking for—not from a phone call, not from an email, but through the review. Maybe I should have been reaching out in this way since Lucid doesn’t respond to emails. RENT AT YOUR OWN RISK!! I would not office my business in this place again if they offered me a free membership.

As I previously stated, the buildings are beautiful, but the customer service is horrible. Additionally, you will constantly be up charged, and changes will be made to your membership agreement whenever Lucid feels like it. That’s the reason they prefer month-to-month leases. Also, when you rent a space, they do not consider your initial fee a deposit, so they don't have to return the fee when you decide you’re tired of dealing with them and leave. I initially reached out earlier this week to inquire about the possibility of pausing my membership for a month or two. I have been facing significant health challenges. Part of my treatment involves medication that must be refrigerated and drinking hydrogen water, which requires immediate consumption after preparation at home. These health requirements have severely limited my ability to work a traditional schedule, which prompted my inquiry about pausing the membership. Unfortunately, my experience with Lucid Private Offices during this time has been less than satisfactory. Despite limited use of the office in August (I only visited twice, and my employee, John, visited once), my request to pause my membership has not been addressed in a timely or clear manner. I reached out to Emily, but I did not receive a response to my email, nor was I able to connect with her directly when I followed up via phone. Instead of being provided with the necessary information, I received a message from Carrington, who read the email exchange aloud but requested that the email be sent directly from me which I feel was a very unnecessary request. This is not the first time I've experienced difficulties with Lucid Private Offices. There have been several frustrating incidents. I understand that in 2024, many people don't like to follow rules, regulations, or guidelines, but I’m almost 46 years old, and I grew up in a very different time. I prefer to follow those, and because of that, I see things in black and white. I would like to know the guidelines and procedures clearly, but it seems like nobody has a policy and procedure manual. There is no manual where I can go and read these things for myself, and I feel like I'm bothering people just by asking for the information I need to make informed decisions about my membership. I could also mention an experience I had at the Grapevine location with one of the employees who didn’t want to assist me. It was my first time at that location, and I didn’t know how to use the copier or where anything was. At my home location in Irving, I can make copies without having to set up a portal, code, or app. I didn’t know that would be required in Grapevine. I didn’t have time to set it up that day, so I simply asked for assistance. There have been several incidents like this that were simply ridiculous. The whole purpose of Lucid is supposed to be to help small business owners and entrepreneurs navigate their businesses, but I didn’t feel that was the case for me. Every time I asked a question, I felt like I had to apologize and that I was inconveniencing someone. It’s frustrating to feel disrespected by someone I’m paying monthly to use office space. This has been an...

I can't speak highly enough of my work environment here. I hold my head high because I truly believe our office is located at the best Worksuites has to offer, and that in and of itself says a lot.

Let me just say that the managers/front desk staff here make it easy to form relationships with them. They are kind, friendly, attentive, and I have felt that each one took a personal interest in myself and my work. They are here to help you welcome clients/guests, run the office with print/mail/fax, answer phones and receive deliveries, and pretty much anything you could possibly need. I would consider each of them a friend.

The suites themselves are stylish, with the option of utilizing the modern and ergonomic furniture Worksuites has on hand, including sit/stand desks. My first office with Worksuites in this building had the most spectacular view of downtown Dallas. The cleaning staff are efficient and I appreciate that they are sure to lock up and leave the office like it was never touched (just cleaner). The wifi is reliable and they offer private and secure networks to ensure you can keep your client's data safe.

This Worksuites location is beautiful and very impressive to our clients. They walk in and see lovely marble and it is bright and airy with a friendly face at reception to greet them. We always have a clean kitchen with coffee and tea, along with televisions and microwaves, dishes and refrigerators. There is also a mini snack mart for those mid day pick-me-ups.

It is located in the Entercom Building, which has a gorgeous interior with friendly security staff and amenities such as the gym (with private showers), common lounge areas, and a convenience store serving up hot breakfast and lunch. They occupy 2 floors one having an outdoor work space and the options of cubbys, conference rooms, co-working spaces, and private suites seem endless.

Worksuites has earned a customer for life in me and my company and they have this location and its...

This space right here is the Chick-Fil-A of co-working spaces. Seriously though.

I've been a member at pretty much every "Co-Working" space you can imagine, or at least the top-notch ones i.e. WeWork, Common Desk, Regus, etc. and have to say that WorkSuites (particularly this specific location) is without a doubt the best one I've been a part of. Our company has a small team of two in this office (our Dallas location) and the level of service we've been given for the last 6 months has been consistently exceptional and extremely professional. They make us feel valued and important even though there's only two of us.

Brooke and Gabi tend to our every need - small, medium, or big. There's nothing they can't do or accommodate. I mean literally though, one day it was pretty stuffy in my 1-person office and I asked Gabi if they could turn the air on or something and she got on it right away and within 15 or so minutes, the air kicked on and cooled off FAST - she even offered me a desk fan to use in the meantime.... Every morning when you walk in there's someone there to greet you with a warm, welcoming smile and they've worked hard to create a positive, uplifting environment where you feel part of a family rather than part of a co-working "community" space. That's hard to do and they've done it well.

Oh and yeah, I haven't even mentioned how awesome the actual space is. AMAZING views, modern sleek office, great coffee and snacks, Happy Hours every Thursday and Friday, private offices (with actual privacy and not FLOOR TO CEILING HUGE windows "walls"....), etc. The list goes on...

You won't regret making the decision to work here. Trust me, I wouldn't have taken this much time to leave a review like this if I didn't...