DFW Pokemon — Local services in Dallas

Originally left a 5 star review after my first experience with them, but they’ve gone way downhill since.

My first visit/interaction was great with them. The employees (not including Lord Rush) were respectful and helpful.

Since then, every visit has been extremely disappointing and concerning. The last time I visited, I brought my little sister with me. We spent about 15 mins in the shop. The entire time there an employee that goes by the name of “Lord Rush” would not stop swearing. He used words like “fk and st”, all while he kicked his legs up on top of his desk. He paid no attention to us or any of the other customers there. At the time of checkout, I gave him the product which I intended to purchase. After analyzing the box/product he vigorously tossed the item on the desk.

The employees lack professionalism and have horrible business acumen. It was extremely embarrassing to take my little sister there and have her listen to such vulgarity. I hope they never treat a customer in such...

Short story is that the staff is rude and uninviting. Been here a few times cuz it’s nearby my place and it’s tough to find product nowadays, but between their price gouging and rude attitude I just can’t continue to bring my business here. It’s one thing if you’re just not a talkative or chippy person, it’s a whole other thing to be flat out rude to customers and treat them like they’re a nuisance on your day. Never thought I’d be told by a card store worker to “trash the stupid magnet thing for kids” when asking a genuine question about my collection. And then only to be followed up with “and that cards only worth like $5 anyways” when I wasn’t asking about value or worth at all. It’s not about the money for everyone, some people just like the hobby and these guys have lost...

Bought a Pokémon Single mimikyu Vmax , priced $10. On TCG player worth $2 , means I’m paying 5x the price I could have gotten it somewhere else. I will not be shopping here for singles maybe I’ll do slabs from here. Idk where they are getting the value of these cards idk like to be charged 5x the worth of a item just to shop at this location. Most Pokémon shops do have over priced cards but I’m posting this for a change in the market. Literally 5x for a card worth a dollar and some change. I really expected valuable cards, and a great shopping experience but getting ripped off this not ideal. I would be willing to pay $5 for a card valued in TCG player for a dollar and change. Slabs...