Sewell Lexus of Dallas — Local services in Dallas

I purchased a pristine Lexus GX 460 Premium Plus (Atomic Silver with Oxblood Red Leather interior) from David Keilson and it was a wonderful experience. I live in Highlands Ranch, Colorado, right outside of Denver, and it was kind of fate of what led me to Sewell Lexus of Dallas. I had been looking for the right GX 460 for us as I wanted to get the 8 cylinder engine with the updated bells and whistles including Apple Carplay. I had been scouring the country looking at various Lexus dealerships and it was just by luck that I tried Sewell Lexus of Dallas's website. There it was on their website and now I had to contact a salesman at that dealership. Like most of us I just starting reading reviews from Sewell Lexus and David Keilson's name kept getting mentioned with very positive reviews for his customer service and help. So, I took a chance and reached out to David Keilson. Let me tell you, right from the beginning he was very knowledgeable, patient, and very pleasant. I had various technical questions ranging from the vehicle, taxes as I am from another state, his opinion on the GX 460, and just questions about the process of doing a long-distance deal. So, I went to a local Denver Lexus Dealer to test drive a model of the GX 460 just to make sure it was the right fit. I was more than impressed with the test drive and that did it for me. David Keilson and his assistant, Genesis, started the paperwork process for us after I confirmed I wanted the vehicle. We had contacted him on a Thursday of the previous week and were on a plane to DFW Airport by the next Friday after the vehicle was reserved for us. Genesis, his assistant, picked us up at the airport and took us to the dealership. Talk about old school customer service. It's hard to see that kind of service in today's world. Right from the outset from meeting Genesis and finally meeting David Keilson, they were both very pleasant and they both had a no pressure vibe. That was such a relief as I did not know what to expect. When we got to the Sewell Dallas dealership it was a first-class experience. Everyone there was so friendly. David took me down to finally see the vehicle in their air-conditioned showroom and it was a stunner. It definitely looked better in person than in the pictures. That Atomic Silver color was beautiful and a bit deeper and richer than what I expected. I was a bit worried as I had never seen the vehicle apart from Sewell's website. Well, it was a pristine vehicle with under 2,900 miles. That vehicle was brand new, and we were so lucky to find it. David went over all the features of the vehicle and then Genesis also stepped in to help with linking our phones and details to the vehicle and to the Lexus app. I had no idea of all the software capabilities the vehicle had. I was just so impressed and relieved that this long-distance purchase turned out wonderfully. Through my exhaustive search of the vehicle at different dealerships I realized that not all Lexus Dealerships are alike. Some of them ignored us, no responses, had very limited inventories, and some made it sound like they were doing the customer a favor as they seemed to be a bit arrogant. Well, Sewell of Lexus of Dallas is the Lexus dealership that you should consider. They seem to get some of the bigger inventories of Lexus vehicles, and they constantly get an influx of vehicles on a regular basis. Your odds will go way up of finding the right vehicle for you because of the ever-changing vehicle inventory. Sorry for the longer than usual review, but I wanted to pass on our experience that we had with David Keilson and Genesis of Sewell Lexus of Dallas. Please don't hesitate to reach out to David. I took a chance on him and he more than delivered to meet our expectations. My wife and I want to personally thank this dealership for taking care of us and getting us into the right vehicle for us. PS: Thank you to all and please feel confident in doing business with David Keilson and Genesis of Sewell Lexus of Dallas. Best regards...

In these times being able to leave a positive review for an auto dealership is like saying the government is here to help. But here is a positive review! I could tell you about a really negative experience in the Houston area but we all have been there. Some time back I contacted Sewell by a form provided about a vehicle on Sunday morning understanding they were closed but knew I would hear from one of those salesmen we all dread on Monday morning. About 30 minutes after the request was sent I was contacted by David Keilson. I am sure most have that moment where we wish we wouldn’t have asked and for about 20 seconds I had that feeling. I am still unsure if David ever tried to sell me anything. We had a great talk about the car I wanted, the car I owned and of course he told me how great Sewell was as a dealership. A couple of days later I drove up, met David and Genesis, the trusted sidekick, and we looked at the car. I hated it. We looked at several others. Just couldn’t fall in love. NEVER did David or Genesis push or become impatient with me. They were appreciative and kind and I left and drove back to Houston without a car. One month later I happen to be in Dallas heading back to Houston from Love Field and decided to just cold call them at 10:30 on a Friday morning. It was a lot better than one of my family reunions. Again, NEVER did they behave like the stereotypical car salesman, only showed me a couple they thought I would want to own and we all were successful. They wanted me to take it right then but I was exhausted from the week, it was Friday and I didn’t have my car with me and my flight was leaving at noon. David stopped what he was doing, took me to the airport, made sure I made my flight and said not to worry, it would all be taken care of. Saturday David called, we did the paperwork by email, and the following Monday at noon Genesis arrived at my home, we had lunch, and she took my trade in and went back to Dallas. If you are still awake please make certain you understand this part; David, Genesis, and Sewell did EXACTLY what they said they would do, EXACTLY when they said they would do it. How often does this happen in any business encounter in todays world, especially the car business? From the time I walked into that dealership every single employee showed professionalism, looked sharp, they were friendly and helpful and there was never any stress. I swear I am almost done. After the purchase I am telling this story to friends and the more amazing part of this is several of these people already had this experience with Sewell and said there was never a question who they would do business with when wanting a vehicle! I hate to say something positive about the car business but yes there is a Sewell Difference. Yes, they walk the walk. I am sure most employees are almost as wonderful as David and Genesis. I would bet if not they are not employed very long. David really made me feel like a customer who was appreciated although he may not rate me as high because I was a lot of work. Genesis is amazing as well. Her potential to run that operation should not be overlooked because if it is, someone will take her. I only hope, if there is actually a Sewell family, someone shows this review to them. It took a long time I am sure to become the dealership I have described and hope they are proud of the reputation...

Recently purchased a practically new LS from Sewell. Cross-shopped dealerships in San Antonio, Austin, and Dallas. Began the process on-line through cars.com. David Keilson immediately responded to my on-line inquiry. By immediately, I mean immediately. Excellent responsiveness.

Overall experience: Overall buying experience was very good. Relaxed negotiating process with minimal pressure. Nothing negative on the buying process. David Keilson is a very good salesman with a pleasant personality. I perceive David as the type of salesman who thinks of a new customer in terms of a long-term relationship, not a single transaction. I will definitely call him for my next Lexus. Although the LS was practically new, I asked to see the car on a lift. Always inspect the underside of a car to see how it was treated and to check for possible body work. David accommodated my request, and his assistant (a well-mannered and pleasant young man named Jock) and I inspected the underside in the extremely clean, air conditioned service department. The technician that put the car on the lift, George, was very nice and answered my questions about a few specific items.

Dealership cleanliness: This transaction occurred during COVID-19. All Sewell personnel wore masks. Hand sanitizer was available. All public areas of the dealership were clean. And the service bays in the service department were very clean. Restrooms were very clean.

Scheduling: Scheduled an appointment to look at a specific car with David Keilson via email and text message. David was accommodating, and we scheduled an appointment to test drive an LS. I live in Austin, and Sewell is three hours away. I was in Dallas on other business and scheduled the appointment around my other commitments. My one gripe in the process is that the specific car I wanted to test drive was not available for our appointment. This was frustrating and wasted our time. Question: Why schedule an appointment to test drive a specific car and not have the car available? So we test drove a completely different LS in the wrong color with different options. Then, later in the week after negotiating over the phone, I returned to test drive the specific LS that interested me and purchased it. Car was prepared and waiting for me when I arrived on my second visit.

Test drive: After copying my driver’s license, keys were provided to an LS and off we went. It was refreshing to have a test drive without a salesman. I hate having a salesman on a test drive. The low key, “take the car and drive it” approach was nice. We test drove a Lexus at a San Antonio dealership, and it was totally the opposite (think micro-managing paranoid salesman on test drive).

Trade in: Traded in an Acura, and the trade-in value was pretty fair.

Finance office: Low key finance representative named Laura Munoz. Very pleasant young lady with a business degree from A&M (I won’t hold that against her as alum of UT Austin). The normal up-selling items such as wheel protection, extended warranty, etc. were offered, but without pressure in a respectful manner. I always decline everything offered by the finance department. My philosophy is: if you’re that concerned about warranties and coverages, you can’t...