Windsor — Local services in Danbury

This store was the most horrible experience I have ever had at a Windsor. The dressing rooms were a mess and the heat was blasting for no reason. On top of that, there was no one there directing the dressing rooms so it was basically a free for all where people were taking each other’s dresses and stealing each other’s fitting rooms because they employees did not have a care in the world. Then when I finally found a dress, I sat in line for 30 minutes while one lady checked everyone out. You would think, coming from someone who works in customer service at a store, that it it was busy that she would put a little speed in her work but no. She took her sweet time checking people out and took about 10 minutes to check each person out even though they each had 1 dress only. There was only three other people in front of me when we first joined the line and that fact that it took almost 40 minutes to get through was concerning. When I finally got up to the register they told me that they couldn’t find the tag for me dress and pulled me off to the side and made me wait for another 10 minutes while they tried to figure it out which I wouldn’t have minded if the shift leader wasn’t ignoring us and not communicating with the customers. All the employees in the store are completely ignorant and do not care about the customers. I get that it’s a minimum wage job but at least put a little effort into...

Yesterday afternoon 6/9/23.. I went there and asked the cashier if I can use a fitting room , was rude and said to me the doors are open (blonde girl) after that I decided to try to open the large fitting room (reminder not a handicap and I was in the line) its for a family fitting room.. the manager ( Blonde lady)... comes up to me and says that I can't use it and to stand in the line .. she was rude (reminder also the girl behind me said to me you can take my spot and I said to her its ok ) I went up to her and told her that I was an employee there and that I never refused a costumer to use the fitting rooms.. she said to me that I was cutting the line and that the room is for handicap(large fitting room) .. I said to her that the fitting room is for people who have kids and its provided for them and for everybody.. its against the law to refuse a costumer .. very disappointed with the management ... the manager also refuse to give me her name .. I also believe she is races due to how she was treating a Latina.. thanks to her my daughter had a panic attack , crying for being in...

Extremely rude sales associates! We have gotten dresses there before! Today we went to the store to buy dresses for homecoming. One dress caught our eye on a mannequin at the entrance. We couldn't find another dress besides the one on the doll but some bottom pieces (two piece dress). I asked the associate if she has any more of this in the store and as she gave me the side eye she said that they only have it on small! Both of the kids fit into a small! She just assumed it's for me 🤷‍♀️ even though she saw the kids with me. I asked her for the dress on the doll and she said it's against store policy to take it off of the mannequin. She was just being really rude and we won't...