Better Home Furniture & Mattress Deerfield FL — Local services in Deerfield Beach

I can’t say enough great things about this furniture store and especially about Nina, the manager! I first met Nina a few years ago at the store in Massachusetts, and she made such a lasting impression with her kindness, knowledge, and genuine care for her customers. When I later moved to Florida, I actually went out of my way to find her again because she was that amazing—and I’m so glad I did! Nina goes above and beyond to make sure every detail is perfect. She truly listens, offers helpful suggestions, and makes the whole shopping experience enjoyable and stress-free. In my opinion, she’s the best manager I’ve ever met—professional, patient, and so passionate about what she does. On top of that, the store itself is beautiful, clean, and always so well put together. They have a wide variety of options that can fit any style, making it easy to find the perfect pieces to make your home beautiful and welcoming. Every visit feels like an inspiring experience, and thanks to Nina’s incredible support, I always leave more than satisfied. If you’re shopping for furniture, this is absolutely the place to go—and if you’re lucky enough to work with Nina, you’ll understand why she makes such a difference! This is the best furniture store I've ever...

I am incredibly dissatisfied with this business, and particularly with Nina, the manager, for providing such poor customer service. I ordered a sofa and waited for it to arrive for twenty days. Since the receiving area close at 5 p.m., the delivery firm was late on the first try and was unable to deliver the sofa. The delivery man arrived by himself the following day, clearly suffering from a cold. He was unable to squeeze through the door because of the size of the sofa, and the delivery person soiled the furniture and damaged my front door. I requested an expedited return of the item.

The delivery that was scheduled for today was once again canceled owing to a lack of coordination and communication between them, after another 20 days of searching for a sofa and a revised delivery schedule. A terrible third-party delivery service, and Nina, the manager, provided terrible customer service. I still haven't received my sofa after 42 days in total. I have received numerous apologies for over 20 days, but my matter has not received any commitment. The salesman Gustavo is the only person I can praise for this stressful circumstance; he is a fantastic professional and very attentive.

I am extremely disappointed with...

Better Home, Better Experience!

I recently had the pleasure of shopping at Better Home, and I have to say, the experience was truly top-notch! From the moment I walked in, I felt welcomed and at ease. The store itself is beautifully laid out, making it easy to browse their wide selection of home goods.

However, what truly elevated my experience was the exceptional customer service I received from Vanessa Vera. Vanessa was incredibly knowledgeable, friendly, and went above and beyond to assist me in finding exactly what I needed. She patiently answered all my questions, offered helpful suggestions, and ensured I felt confident in my purchases.

Vanessa's dedication to providing a positive customer experience is a testament to her work ethic and a true asset to Better Home. Thanks to her, my shopping trip was not only successful but also enjoyable.

If you're looking for quality home goods and exceptional customer service, I highly recommend visiting Better Home and be sure to ask for Vanessa Vera - you won't be...