Design Within Reach — Local services in Denver

The staff here are great. I am 5' 2" and struggle to find an office chair that fits me. I usually have to use yoga blocks to have my knees be level with my hips. I heard that Aeron chairs were a good ergonomic option and that they came in different sizes. I was visiting my cousin in Denver (I live in Tucson) and saw that Design Within Reach carried Herman Miller chairs. My cousin and I went to Design Within Reach to "sit in" chairs and find the right fit. Even thought I didn't have an appointment, Dayeana was able to help me. She explained all my options and was very knowledgeable about what ergonomic elements to consider. I felt like Goldilocks and it turns out baby bear's chair is my size (aka Size A Aeron chair). She gave me a price quote but said that if I wait a few weeks there would be a 15% off sale. Wow! I was impressed. I gave her my card and she emailed me promptly with a quote. The sale is next week and she reached out again with an invoice with the sale price and put me on the presale list. I called to give my payment details and spoke with Ryan would was equally helpful and delightful. He had great suggestions on how to get FedEx to send me updates so I don't get the drop and ditch on my driveway that FedEx is prone to do. Even though there is a Design Within Reach in Scottsdale (2 hours away), I will be coming back to Dayeana and Design Within Reach at Cherry Creek in Denver when I get new dining chairs and for other remodeling/ design work. It is a great excuse to go visit family in the Denver area. Thanks again, Dayeana and Ryan, for making my office chair process enjoyable, successful and...

The furniture at DWR is wonderful. Our salesperson was helpful. After we purchased a substantial amount furniture the service was truly terrible. There were supply chain issues, of course. However, every month a hold for the full purchase price was briefly and inconveniently placed on the credit card we’d said we’d use. This went on for over 6 months. We tried to make a deposit on the furniture to avoid uncomfortable encounters with rejected a credit card over that 6 month period. DWR won’t do that. After waiting for 6 months for 6 dining chairs we received 3 boxes of 2 chairs each, except one box only had 1 chair, so we waited another 6 months for the last chair. The delivery, for which you pay, was inordinately 1) expensive, and 2) inconvenient. XPO left us a message, telling us, not asking us, when items would be delivered, often within 24 hours of delivery, so there was no time to plan. Sometimes the date was changed at the last minute. We had 3 deliveries, and it was the same each and every time. There was no ability to reach XPO, no phone number, and DWR claims no responsibility. I contrast this with Room and Board; their delivery is planned with you, and you are not told when they’ll come with no discussion, and it’s less expensive. The furniture at DWR is stunning, but I will never, ever purchase anything from this store again. For what it’s worth, this is the first review of a store I’ve ever written. You should be warned though. Lovely, stylish furniture from DWR is not worth the...

Have never been impressed with the customer service in-store. They just stand there. Occasionally, they will look at you. Also, everything is a misnomer with this company. Their semiannual "floor to ceiling" sale would imply everything in the store, but it's selective items that were already on sale. "Design within reach" for the most overpriced furniture in Cherry Creek? Even their online customer service is horrible. It's literally just people on their cell phones that answer your question via text whenever they get around to it. We will also get coupons in the mail from them, but the codes don't actually work. They literally just send mailers so that you think you can get 15% off with the coupon, but it's a trick to get you to got to the site. Only the laggard items are 15% off. There are a few items we have had to buy here because they are the only store that sells it, but it's a...